Helpdesk Administrator

You'll be the main point of contact for clients, insurers, engineers, and contractors, ensuring all claims and jobs are processed efficiently and accurately. This is a key role in maintaining excellent service standards and smooth workflows across our helpdesk team., * Manage insurance claims and jobs from initiation to completion.

• Liaise with clients, insurers, and contractors to gather information and resolve queries.
• Review and process documentation, including estimates, invoices, and reports.
• Maintain accurate job records and track deadlines.
• Communicate job progress with clients and internal teams.
• Support other departments and collaborate with the helpdesk team.
• Updating CAFM systems on a daily basis

Do you have experience in Office experience?, * 1-2 years' admin or helpdesk experience (facilities management/insurance preferred).

• Knowledge of insurance claims processes.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong organisational, communication, and multitasking skills.
• Ability to work as part of a team and handle sensitive information.
• IT literate, * How many years' experience in a supervisory or management role?
• How many years' experience in maintenance operations?