Assistant IT Manager

The Observatory is the largest purpose-built alarm receiving centre and remote monitoring station in Europe.

The Farsight Observatory is the centre of our remote monitoring operation for clients of all shapes and sizes across the UK. Because it's so integral to the job we do, we invest a lot in ensuring the Observatory is at the cutting edge of industry technology, whilst also making it a functional and pleasant environment for our team.

What is an alarm receiving centre and remote monitoring station?

An alarm receiving centre and remote monitoring station is a building where security operators receive data, signals and alarms from security systems all over the UK.

Security operators at the station can view CCTV footage, issue audio warnings to sites and remotely manage building facilities (for example, opening gates to verified visitors via access control.)

What Farsight can offer you:

• A full-time permanent position (08:45-17:00) within a forward-thinking and expanding company
• Excellent prospects for career advancement within a reputable and progressive firm.
• 20 days' holiday + bank holidays
• Fully supported training opportunities for further career development
• Mobile Telephone, Laptop

Reporting to the IT Systems Manager the successful candidate will be responsible for contributing to, and delivering, the IT strategy including the tackling of key strategic initiatives related to Business Transformation, Service Delivery & Infrastructure, Information Security, Architecture, Business Continuity and Programme Management. OOH on-call work will be required.

Job Scope

· Manage technologies and provide administrative assistance for various systems.

· IT troubleshooting and provision of technical support.

· Control and monitor data, network access, and back-up systems.

· Negotiate / communicate with third-party software providers for new software and troubleshooting. Be passionate about IT and its potential to support a business; displaying curiosity for emergent technologies and how these could be implemented in the business., · Networking Knowledge, TCP-IP, VLANs, NAT policies etc. Purpose of position

• To be responsible for the Company's IT systems, its infrastructure, processes, hardware & software
• To take control of all IT projects in line with the business's needs
• To ensure that the Company is fully protected & resilient against any internal or external threats or risks to its technology systems and software.
• To recommend changes and improvements to the IT system. Making use of the latest technology and best practices

Principal Duties

To update Active Directory, create and delete users

To administer telephone system

To administer operating system updates

To administer backup systems, for file storage, databases, and operating system images

To ensure that all necessary, quality, and statutory standards are maintained and achieved

To manage relationships with supplies, support and approved providers of goods

To maintain a good level of cleanliness in all appropriate areas, such as server rooms and your desk area.

To maintain an assist record with appropriate stickers

To Keep up-to-date floor plans and network schematics

To Keep a track record of any changes made in a change request system

To roll out and maintain mobile security

To administrate O365

To manage business-critical systems to ensure maximum business uptime

To manage print systems and contracts

To take out-of-hours support calls as and when required

To liaise with other departments and suggest operational improvements

To monitor the health reports and take action

To carry out any other reasonable work-related tasks at the request of a line manager, and to carry out duties as the Company may reasonably require.

Do you have a valid Driving Licence license?, Do you have experience in Microsoft Windows Server?, Do you have a Bachelor's degree?, · Strong influencing, problem resolution, and communication skills.

· Be confident enough to ask for clarification where there is uncertainty.

· Be resilient and take on responsibility while demonstrating integrity and honesty in performing the job role.

· Have good literacy skills and be able to record information accurately on all relevant documentation as business, user, and client needs dictate.

· Be able to work as part of a team or on your own initiative.

Knowledge requirements: qualifications & prior experience

· SQL Server experience preferred.

· Computer literate for Microsoft Server, Office 365, VMWare, Firewalls, Email, Word, Excel, PowerPoint, Database

· Bachelor's degree in computer science or relevant field.

· VOIP Telephony Systems, * Office 365: 1 year (preferred)

• Windows Server: 2 years (preferred)
• SharePoint: 1 year (preferred)
• Network administration: 1 year (preferred)

Licence/Certification:

• Drivers License or are you local? (required)

Job Types: Full-time, Permanent

Pay: £30,000.00-£32,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking