Incident Management Analyst
Executive Facilities
Charing Cross, United Kingdom
8 days ago
Role details
Contract type
Temporary contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Compensation
£ 60KJob location
Charing Cross, United Kingdom
Tech stack
Data analysis
JIRA
Salesforce
Tableau
Slack
Gsuite
Job description
- Support timely and consistent handling of incidents, investigations, and related case work.
- Ensure cases are triaged and progressed in line with expectations, highlighting gaps in speed, quality, or process.
- Perform root cause analysis and identify trends across incidents and recurring issues.
- Provide analytical insights that help prioritise fixes and improvements with Product and Engineering.
- Contribute to improvements that resolve issues more quickly.
Requirements
- Experience in incident management, investigations, operations, or an analytical role in a service environment.
- Strong analytical skills using tools such as Google Workspace and Tableau.
- Comfortable using Slack, Salesforce, Jira, and similar operational tools.
- Ability to identify patterns in data and turn insights into actionable recommendations.
- ITIL Foundation preferred., * Analytics
- Operations Management
- Incident Management
- tier3 level
Benefits & conditions
- Global company, long contract
- Hybrid role
- Free breakfast
