2nd Line Support Engineer

We are an established outsourced IT provider supporting a wide range of clients, including Charities, Engineering, Education, and Private Banking. As we evolve, we're embracing cloud-first strategies and expanding beyond Microsoft to include Google Workspace and other modern platforms. We're looking for a 2nd Line Support Engineer who thrives on variety and is keen to work with cutting-edge technologies. Everyone who joins us has the chance to influence the company and gain invaluable experience to accelerate their career., * Provide 2nd Line support for cloud-based environments, mainly Microsoft 365/Azure and Google Workspace, and AWS.

• Manage SharePoint Online sites, permissions, and integrations.

• Support productivity tools such as Microsoft Copilot, Teams, OneDrive, and Google apps.

• Assist with migrations to cloud platforms and hybrid setups.

• Troubleshoot and maintain Windows 11 devices, Macs, Android and iOS mobile devices.

• Configure and support collaboration tools across multiple ecosystems.

• Use ITSM tools for efficient ticket handling and service delivery.

• Provide guidance on security best practices, MFA, and data protection.

• Assist junior members of staff in their roles.

• Experience in 2nd Line Support roles.

• Hands-on expertise with Microsoft 365 (including SharePoint).

• Familiarity with cloud security, identity management, and collaboration platforms.

• Excellent troubleshooting and problem-solving skills.

• Outstanding communication and customer service abilities.

• A proactive approach to learning and adapting to new technologies.

Desirable Knowledge (Training Available):

• Firewalls, Switches, VLANS and Internet routers

• Network and computer security

• Compliance: CE and ISO27001