Manager - Digital Transformation
Role details
Job location
Tech stack
Job description
We are seeking a Manager - Digital Operations to take end-to-end ownership of strategic initiatives, solution design, and digital transformation programs. This role offers a unique opportunity to work at the intersection of business, technology, and operations, ensuring delivery excellence while shaping innovative solution frameworks for clients and internal initiatives.
As a Manager, you will not only drive the execution of high-impact transformation programs but also contribute to solutioning, pre-sales engagements, test-and-learn pilots, and continuous improvement initiatives-playing a pivotal role in strengthening Indegene's digital operations backbone in alignment with our growth strategy., · Lead the design, solutioning, and execution of strategic digital operations initiatives across functions. · Partner with clients, business teams, and technology stakeholders to translate business challenges into scalable digital solutions. · Drive end-to-end program management for key transformation projects ensuring on-time delivery and measurable outcomes. · Develop innovative solution frameworks for proposals, RFPs, and client engagements to strengthen business positioning. · Identify operational gaps, define process improvements, and deploy automation/digital accelerators for efficiency. · Build and manage cross-functional teams, ensuring seamless collaboration between strategy, operations, and technology units. · Track and report KPIs, ensuring alignment of initiatives with organizational strategy and client objectives. · Ensure compliance, governance, and quality standards in solution delivery. · Mentor and develop high-performing teams, fostering a culture of innovation and continuous improvement. · Stay ahead of industry trends in digital operations, AI/automation, and solutioning to provide thought leadership.
Requirements
· 10-12 years of proven experience in digital operations, consulting, or solution design in a client-facing environment. · Strong track record of leading strategic initiatives and managing large-scale transformation programs. · Expertise in digital platforms, automation, AI/ML, analytics, and enterprise technology landscapes. · Excellent problem-solving and solution-architecting skills with ability to balance business and technical aspects. · Experience in client engagement, pre-sales solutioning, and RFP responses. · Strong business acumen with ability to align initiatives to revenue, cost optimization, and customer value. · Demonstrated leadership in managing cross-functional/global teams. · Exceptional communication, presentation, and stakeholder management skills. · Ability to thrive in a fast-paced, ambiguous environment with strategic vision and operational execution. · MBA/Engineering background preferred; consulting experience will be an advantage.