IT Delivery Manager CRM Solutions

• End-to-end responsibility for IT delivery (responsibility for the entire life cycle) of several IT services within an IT product, including development, deployment and operations
• Managing service operations with many internal (various business units and national companies) and external stakeholders, considering existing capacities.
• Manage all escalations related to service operations (e.g. SLA) at the appropriate hierarchical level
• Ensure stable and efficient, but efficient service operations at a competitive cost
• Manage the daily business relationships with various service providers and internal stakeholders, set and manage stakeholder expectations, communicate effectively with stakeholders to identify needs and evaluate alternative business solutions.
• Manage delivery relationships, particularly in coordination with other IT products and their respective IT Product Owners, as well as external partners, based on service level agreements and relevant reporting.
• Budget management & financial forecasting
• for operations and projects
• Identify potential improvements with the development team and support their realization

• Successfully completed studies at a university of applied sciences (min. Bachelor's degree) in the field of IT or equivalent training
• Fundamental knowledge of Project Management Methods
• Broad knowledge of service management frameworks (e.g. ITIL, CobiT) - ideally ITIL(R) foundation certified, ITIL Service Operation and Service Transition certified
• Experience in managing external service providers
• Experience in managing SAP CRM and S4CM applications
• Structured way of working and strong analytical skills
• Fluent in English (business level)
• Strong team player and cooperative, experienced in lateral leadership
• Intercultural competence and experience with international cooperation

• Exciting challenges & career growth - Take on impactful challenges in an agile environment and actively shape your professional development.
• Team success & continuous learning - We foster a culture of collaboration and shared achievements while investing in your ongoing growth, including an annual €2,500 budget for training, courses, and professional development opportunities.
• Flexibility that fits your life - Enjoy flexible working hours with flextime options, 25 days of vacation, and half a day off on your birthday, plus the freedom to work from home for a better work-life balance.
• Health & Well-being - Enjoy private health insurance with Sanitas, ensuring comprehensive medical coverage for your peace of mind, with the option to include your family through Flexible Compensation.
• Annual Variable Bonus - Earn a performance-based bonus as a percentage of your annual gross salary (pro-rated), linked to both your personal achievements and the company's financial results.
• Product Discount - Get a 50% discount on TM and Kobold vacuum cleaners, available for new purchases every three years.
• Language Learning - Access online English and German classes to enhance your language skills and support your professional growth.
• Flexible Compensation - Customize your benefits by allocating part of your salary to expenses like transport tickets, meal vouchers, and more, optimizing your tax savings and overall compensation.

We develop and operate customised IT solutions for the Vorwerk Group and drive the digital transformation with innovative services and agile methods. Our vision: 'We are your IT @Vorwerk' - an integrated part of value creation and a reliable partner within the Group, which can look back on more than 140 years of history. As a successful international company, we offer a creative, collaborative work environment and support at every stage of life, ensuring work-life balance with various benefits. Join us in shaping the future of Vorwerk.