Technical Support Engineer

Join Alfen as a Technical Support Engineer in our Field & Support team! Optimize Battery Energy Storage System (BESS) operations and provide vital technical support. Grow your career while driving sustainable energy forward. What will you do? As a Technical Support Engineer at Alfen, you will play a crucial role in ensuring the optimal performance of our BESS installations across the Netherlands, UK, and Scandinavia. From our control room, you will actively monitor, troubleshoot, and support customers to minimize system downtime and enhance operational efficiency. Your expertise will contribute directly to the stability and reliability of sustainable energy storage solutions. Your key responsibilities include:

• Providing technical support via phone and email, assisting customers with operational challenges.
• Acting as the key interface between customers and Alfen for all operational matters.
• Monitoring all assets proactively and reactively to ensure optimal performance.
• Performing remote troubleshooting and alarm investigations.
• Documenting and managing alarms and service requests in the ticketing system.
• Conducting performance analyses using SCADA (Supervisory Control and Data Acquisition) systems.
• Preparing service orders for on-site interventions.
• Maintaining accurate records of service-related activities.
• Liaising with customers regarding specific failures and providing updates.
• Ensuring compliance with safety and quality standards.
• Continuously improving system performance through gap analysis and response time evaluation.
• Managing service-level agreements (SLAs), maintaining availability logs, and reporting on exclusive events.
• Implementing remote software updates with approval from customers and software specialists. What are we looking for?

Almere Energy storage systems WO HBO 2-5 years of experience 5-10 years of experience 10+ years of experience, To be successful in this role, we are looking for a motivated and customer-oriented professional with an electrical engineering background. You should be comfortable working in a dynamic environment and be open to shift work to ensure 24/7 operational support. Additionally, you bring:

• A bachelor's degree in energy technology, sustainable energy, or a related field.
• Strong knowledge of SCADA and/or PLC control systems.
• Excellent communication skills in English, both spoken and written.
• Availability to work evening shifts and on-site rotations.
• A structured and results-driven mindset with a hands-on approach

At Alfen, we offer an independent and responsible role with room for personal input, new ideas, and entrepreneurship. As a fast-growing company at the heart of the energy transition, we provide a dynamic and supportive work environment. Additionally, we offer: + A competitive salary with conditions according to the CAO Metalektro. + 27 vacation days + 13 ADV days per year, with the option to sell up to 10 vacation days. + The possibility of hybrid working (up to 2 days per week with a 40-hour workweek). + A company phone and laptop. + Free and unlimited access to our online learning platform. + Engaged colleagues and social activities organized by AlFun and Young Alfen. + Free sports activities through Alfen, including Alfen Fitness Sportlab, marathon participation, and other tournaments. + Pension plan with PME Pension Fund, with Alfen covering more than half of the premium. + Travel expense reimbursement of €0.23 per km, up to a maximum of 50 km one way. Where will you work? At Alfen, you'll be part of a company at the forefront of the energy transition. With our in-house developed products and extensive system integration expertise, we are shaping the electricity grid of the future-reliable, sustainable, and innovative. As a rapidly growing international organization, we are committed to the development of both our products and our people. Field & Support Department Our team focuses on enhancing operational efficiency, providing technical support, and driving process improvements to ensure our projects succeed. Interested? Your application is an important step toward a future with Alfen. Want to know what to expect from our application process? Please note: A reference check, screening, and VOG (Certificate of Good Conduct) may be part of the selection procedure. We do not appreciate unsolicited recruitment offers in response to this vacancy.