IT Support Engineer - Amsterdam

We are seeking an EUC L1 End User Support Engineer to deliver first-line IT assistance to users in Amsterdam. The role focuses on resolving common workplace technology issues, supporting daily IT operations, and ensuring a smooth end-user experience., * Deliver first-line EUC and IT support via phone, email, chat, or ticketing tools

• Assist users with issues related to Windows devices, laptops, desktops, printers, and peripherals
• Provide support for Microsoft 365 applications, including Outlook and Teams
• Handle basic user administration tasks such as password resets and access support
• Record, update, and manage incidents and service requests accurately
• Follow defined procedures and escalate issues when required

Do you have experience in Windows?, * Dutch and English proficiency (B2 or higher) - mandatory

• Experience or strong interest in EUC / Service Desk / IT Support roles
• Basic understanding of Windows OS and workplace IT environments
• Strong communication and customer-focused mindset
• Ability to work independently in a B2B contract setup

Eligibility

• Candidates must be eligible to work in the Netherlands for the contract duration