Desktop Support Engineer - Roosendaal

We are looking for an EUC L1 Support Engineer to provide first-line IT support to end users in the Netherlands. The role focuses on resolving basic technical issues, supporting workplace technology, and ensuring a positive user experience., * Provide Level 1 IT support to end users via phone, email, chat, or ticketing systems

• Troubleshoot common issues related to end-user devices, Windows OS, and Microsoft 365
• Support hardware, software, and peripheral issues
• Manage basic user requests such as password resets and access support
• Document and update incidents and requests accurately in the ticketing system
• Escalate unresolved issues to higher-level support teams
• Communicate clearly and professionally with users in Dutch and English

Do you have experience in Windows?, * Proficiency in Dutch and English (B2 level or higher)

• Experience or strong interest in IT support / EUC / Service Desk roles
• Basic knowledge of Windows operating systems and Microsoft 365
• Good communication and customer-service skills
• Ability to work in a structured, process-driven environment

Work Eligibility

• Candidates must be eligible to work in the Netherlands for the duration of the contract.