Systems Administrator - Team Lead

Are you an experienced IT professional with a passion for leading teams and driving impactful projects? Do you thrive in a fast-scaling tech environment, enjoy solving complex problems, and want to shape the future of embedded payments? If so, we'd love to hear from you., * Lead and mentor a team of IT professionals, fostering a collaborative and high-performance culture

• Oversee the provisioning of hardware, software, and access for new hires, ensuring a seamless onboarding experience

• Act as the primary on-site IT presence, providing hands-on support and guidance to both your team and end-users

• React promptly to ad-hoc onsite support requests as and when required, ensuring minimal disruption to business operations

• Manage and prioritise help desk requests, ensuring tickets are resolved efficiently and to a high standard

• Troubleshoot and resolve complex hardware, software, and connectivity issues, both in person and remotely

• Drive project work, from conception through to delivery, including the rollout of new tools, SSO integrations, and automation initiatives aligned with best-practice standards

• Coordinate and support IT projects, ensuring milestones are met and stakeholders are kept informed

• Oversee identity, access, and endpoint configuration across Intune, Entra ID (Azure AD), and M365

• Create and maintain high-quality documentation for technologies, workflows, and processes to support effective knowledge sharing within the team

• Monitor, collect, and analyse data to report on the health of systems and identify areas for improvement

• Share insights and propose improvements to optimise IT processes and enhance the overall end-user experience

• Support and maintain meeting room infrastructure and software

• Demonstrated experience leading or mentoring IT teams

• Strong troubleshooting skills across hardware (Windows, macOS, peripherals, AV equipment) and software (cloud-based tools, SaaS platforms)

• A curious mindset and drive to explore how AI can make a real difference

• Passion for learning and a desire to develop both yourself and your team

• Comfort working in a scaling business, where time is critical and change is frequent

• An academic background in technology or business (beneficial but not essential)

• Ambition to work in a high-growth tech company

Nice to haves

• Experience automating tasks using scripting languages such as Python, PowerShell, or Bash, and exposure to automation/orchestration platforms

• Familiarity with standards such as ISO27001, Cyber Essentials, or the NIST Cybersecurity Framework

• IT certifications (e.g. CompTIA A+, Microsoft, ITIL)

• Experience supporting cloud-based infrastructure

• Exposure to endpoint management tools (e.g. Intune, JAMF)

Our vision is a world where all businesses are powered by embedded payments. Modulr enables organisations across the UK and Europe to efficiently pay in, collect, and disburse funds instantly via a range of payment schemes, accounts, and card products. Learn more on our https://www.modulrfinance.com/ and https://www.modulrfinance.com/life-at-modulr.