IT Support Engineer

Elevation Tech & Transformation are exclusively recruiting an IT Support Engineer for one of our key clients based in Northampton. This is a hands-on role where you will support the Head of IT in managing and maintaining the organisation's internal software, hardware and infrastructure, while delivering high-quality 1st and 2nd line support and working closely with third-party providers.

You will play a key part in ensuring systems are secure, reliable and continuously improved, while providing outstanding technical support to users across the business., * Provide 1st & 2nd line IT support across the business

• Prepare and configure hardware, operating systems and applications
• Maintain IT systems documentation and user guides
• Create and manage user accounts and profiles
• Support the rollout of new applications and technologies
• Prioritise and manage workload using internal tracking systems
• Respond to support requests within agreed timescales
• Manage and maintain the IT asset management system
• Produce reports for the IT & Business Support Manager
• Identify and escalate recurring issues and risks
• Support existing infrastructure and core IT systems
• Assist with initiatives to improve productivity and security
• Ensure compliance with IT policies and best practice
• Keep IT equipment organised and safely stored
• Liaise with third-party IT providers on tickets and project work

• Demonstrable experience in an IT support or infrastructure environment

• Strong experience with:

• Office 365, Azure, Active Directory, Intune

• Veeam, VMware, Hyper-V

Familiarity with IT Asset Management tools and processes

Solid understanding of networking fundamentals

Excellent communication and customer service skills

Strong organisational and task management ability

Confident challenging processes and proposing improvements

Proactive, driven, and motivated to continuously improve

Desirable

• Exposure to Mitel telephony systems
• Knowledge of security products and the wider cyber threat landscape

This is an excellent opportunity for an experienced IT Support Engineer looking to take on a broad, impactful role within a supportive and forward-thinking environment.