Senior Technician (Centralized Service Desk)
Vector Synergy
Brunssum, Netherlands
6 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
SeniorJob location
Brunssum, Netherlands
Tech stack
Microsoft Windows
Wireless LAN
Web Browsers
Virtual Private Networks (VPN)
Knowledge Management
Microsoft Office
Microsoft Project
Microsoft Visio
Remote Access Technology
Mobile Computing
Job description
- Maintaining knowledge management systems and content to meet business needs;
- Supporting others to enable them to complete knowledge management activities and form knowledge management habits;
- Supporting changes to work practices to support capture and use of knowledge.
Requirements
Do you have experience in Visio?, * Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience;
- Good knowledge of and experience in the installation, maintenance and troubleshooting of OS Windows, MS Office, Visio, MS Project and Internet Explorer;
- Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN).
Desirable:
- Service Desk Analyst Certification
- ITIL 4 Foundation Certficate
- ITSM - Incident Management Certificate