IT Support Engineer I, IT Support Engineer I, OTS

At Amazon's core lies our Operations team, renowned for delivering excellence at unprecedented speed and scale. Every day, our facilities process and deliver millions of products to customers across the globe. OTS - OpsTech Solutions serves as the backbone of this massive operation, providing 24/7 IT support to keep our worldwide network running seamlessly. Your Role as IT Support Engineer I

Join us in shaping the future of e-commerce technology. As an IT Support Engineer I, you'll:

• Deploy innovative technical solutions across regional facilities
• Provide expert support for hardware, operating systems, and enterprise applications
• Think creatively to solve unique challenges beyond standard procedures
• Collaborate with global teams to maintain and improve our technology infrastructure
• Drive operational excellence through hands-on problem-solving, * Drive network excellence through advanced engineering, infrastructure management, and systems administration
• Maintain critical systems uptime and performance during operational hours
• Execute local technical projects from conception to completion

Problem-Solving & Process Improvement

• Conduct root cause analysis to resolve operational challenges
• Design and implement efficient IT solutions and processes
• Develop and maintain technical documentation and standard procedures

Customer Support & Collaboration

• Partner with leadership and teams to enhance IT infrastructure
• Provide expert technical support across multiple facilities
• Deliver remote assistance to distributed teams
• Travel within region to support on-site needs as required

This position combines hands-on technical expertise with strategic problem-solving to ensure seamless operations across our network of facilities. The ideal candidate thrives in a dynamic environment and is passionate about delivering innovative IT solutions.

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 2+ years of supporting and maintaining a corporate network environment experience
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in project management including resource planning, managing schedules, reporting project status and prioritizing own tasks and those of other team members for multiple projects, * 2+ years of computer networking experience
• Bachelor's degree in IT, computer science or equivalent
• PMP Certification

• Competitive salary and comprehensive benefits from day one
• Healthcare coverage that starts immediately
• Casual, practical work environment (yes, jeans and t-shirts are welcome!)
• Opportunity to work with cutting-edge technology
• Career growth in a dynamic, global environment

Join our team of problem-solvers who take pride in powering the world's most customer-centric company.