Advisory Solution Consultant - CRM Foundry
Role details
Job location
Tech stack
Job description
We are seeking a dynamic and experienced technical presales professional to join our CRM Foundry SSC team. You will join a team of expert 'builders', passionate about the rapidly evolving technology landscape and how it can help solve customer business challenges. You'll be responsible for bringing cutting-edge Agentic AI use cases to life through rapid proof of concepts and strategic customer engagements. This is a hands-on role that requires technical depth, consultative and CRM industry expertise.
Who you are
You are a technically curious and innovation driven Solution Consultant with a passion for AI, Data, and Workflow. You've built multiple use cases in the platform and enjoy experimenting with AI. You thrive in fast-paced environments and want to help shape an AI-native Solution Consulting organization.
What you'll do
Our mission is to partner with the Core and CRM SC teams often in partnership with the Core AI Foundry team and work directly with customers to understand their unique challenges and build intelligent, scalable AI first CRM solutions that solve their most mission-critical challenges.
- Conduct discovery sessions to understand customer environment, business challenges, and constraints
- Design and build proof-of-concept solutions that showcase the power of the platform bringing AI + Data + Workflow to life.
- Lead workshops and demonstrations for C-level executives and business stakeholders
- Iterate quickly based on evolving capabilities and customer feedback
- Create re-usable components and accelerators for future engagements and contribute to the development of best practices
- Work cross-functionally with product, engineering, customer excellence group, and global SC teams to deliver exceptional customer outcomes, We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service., For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Requirements
Do you have experience in Software development?, * Curiosity - Passion for AI and emerging technologies, self-driven learning with a track of staying ahead of trends
- Collaboration - Proven ability to work across functions, building rapid solutions in team environment.
- Communication - Clarity in explaining ideas, experience presenting to executive level stakeholders.
- Change Agility - Thrives in ambiguity and fast iteration.
Technical Expertise
- 5+ years in technical consulting, solution engineering, or customer facing technical roles
- Experience in leveraging or critically thinking about how to integrate AI into the work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI data-driven insights, or exploring AI's potential impact in the function or industry.
- Strong technical background in data engineering with hands-on experience with data ingestion tools, ETL processes, data modeling, storage solutions, and analytics platforms.
- Ability to architect and implement complex systems under tight deadlines.
- Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, streaming data platforms, and middleware technologies
- Working knowledge of software development practices and proficiency in programming languages and technologies such as JavaScript, Angular JS, React JS, HTML5, CSS, SQL, Python, or equivalent.
- Exposure to additional technologies such as Robotic Process Automation (RPA), Generative AI, Optical Character Recognition (OCR), Process Mining, and Continuous Integration/Continuous Deployment (CICD) practices is a plus.
- Deep expertise with ServiceNow's CRM (CSM, FSM, SOM) solutions and the NOW platform including OOTB Agents & Agent Studio
