IT Lead - Europe

Lead end user IT operations across EMEA. Own service quality, asset lifecycle, and operational readiness. Run a reliable remote support model that integrates with the global follow-the-sun IT setup.

What You'll Be Doing

• Own EMEA IT service delivery. Drive intake, triage, escalation, and closure with clear user updates.
• Lead and coordinate a distributed support model. Manage remote IT engineers and MSPs with clear routines and accountability.
• Act as the escalation point for complex incidents. Drive root cause and reduce repeat issues.
• Own endpoint hygiene across EMEA. Ensure provisioning, device compliance, patching, and baseline security controls follow global standards.
• Own identity and access execution for IT operations. Ensure joiners, movers, and leavers are handled cleanly and on time.
• Own EMEA asset lifecycle. Procure, ship, track, recover, and audit devices and peripherals, maintain accurate inventory and custody.
• Run EMEA operating cadence. Weekly backlog reviews, SLA tracking, and continuous improvement plans.
• Coordinate office readiness where applicable. Cover connectivity basics, meeting room equipment, and local vendor support.
• Support European and African realities. Handle logistics constraints, local sourcing, and higher-latency environments with practical workarounds.
• Maintain runbooks and documentation for EMEA and Africa processes and recurring incident patterns.

• 5+ years in corporate IT operations or end user computing.
• Experience leading or coordinating a remote team, including vendors or MSPs.
• Strong experience operating across EMEA, with preference for direct Africa coverage.
• Strong endpoint management across macOS and Windows at scale, Linux a plus.
• Solid identity and access fundamentals, MFA, least privilege, secure provisioning.
• Strong troubleshooting and root cause analysis, able to stabilize noisy environments.
• Strong written and spoken English, clear stakeholder communication.
• Comfortable working across time zones and coordinating with global IT and Security.

Nice To Have Experience

You do not need all of these, but they help.

• Endpoint management and MDM, Intune preferred.
• ITSM tooling, Jira Service Management or equivalent.
• Google Workspace and core SaaS administration.
• Collaboration tooling, Slack.
• Office networking basics, Ubiquiti or Mikrotik useful.

• A competitive salary + individual performance based bonuses every quarter
• 28 days paid annual leave
• Referral bonuses & flash bonuses
• Top of the line equipment
• Annual company retreats to provide great internal networking opportunities

Interview Process

• Remote video screening with our Talent Acquisition Team
• Home assignment created by the team
• Remote video interview with Team Members (60 Mins)
• Final discussion with the hiring manager (60 mins)