IT Support Engineer

As the 1st Line IT Support Engineer, you will be the one of the main points of contact for the business, logging IT support issues & requests, managing the call flow lifecycle, providing help desk assistance and technical support for a wide range of issues affecting end users.

These issues may include software problems, equipment breakdowns, and data-related concerns. Your responsibilities will be diverse and fast-paced, offering the right candidate ample opportunities to contribute to business processes and continuous improvement initiatives., * Act as a first point of contact for the IT department ensuring our internal customers receive a high-quality experience when engaging with us

• Log all IT support tickets, carry out escalation and assignment of tickets (internal support teams and 3rd party providers), manage ticket life cycle ensuring appropriate and timely communication
• Provide technical support for all types of issues affecting end users throughout the business
• Participate in 2nd/3rd line support activities, build & support of equipment (laptops, tablets, mobile phones)
• Contribute to the planning and implementation of new IT procedures, policies and systems within the Support, IT and wider business.

Do you have experience in Mobile devices?, * Excellent communication skills, particularly in conveying technical issues to non-technical staff.

• Strong customer service skills.
• Ability to work calmly under pressure and manage multiple tasks effectively.
• Experience in a helpdesk/service desk environment.
• Proficient in MS Office (Outlook, Word, Excel)
• Strong analytical and problem-solving skills.
• Proficient with IT hardware and mobile devices.
• Experience with Microsoft 365 suite
• Experience with Entra & Active Directory User Management

• Competitive salary, with annual reviews
• 28 days holiday (inc Bank Holidays)
• Employee contribution pension scheme
• A friendly customer focused team atmosphere
• Training and Development with exciting opportunities to further your career
• Laptop & company mobile phone provided
• Cycle to work scheme, and access to our Bravo benefits hub

Nurture is committed to creating a diverse environment and is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Job Types: Full-time, Permanent

Pay: £29,000.00 per year, * Company pension

• Employee discount
• On-site parking
• Referral programme
• Store discount