IT Manager

The IT Manager will oversee the day-to-day operations of the IT department and ensure the efficient delivery of IT services within the organisation. This position will manage a Support Engineer, and will support various business functions, collaborate closely with the Head of IT to implement IT strategies, improve IT infrastructure, and drive innovation., * Lead and mentor the IT team, ensuring high performance and professional development.

• Manage IT staff workloads, schedules, and resource allocation.
• Ensure team members adhere to IT policies, standards, and best practices.
• Oversee the installation, configuration, and maintenance of IT infrastructure, including servers, networks, and end-user devices.
• Ensure the organization’s IT systems are secure, reliable, and meet the needs of the business.
• Coordinate system upgrades, migrations, and improvements with minimal disruption to business operations.
• Ensure the provision of timely and effective IT support for employees, troubleshooting hardware and software issues through the effective use of a Support Desk system.
• Handle escalated support requests (“second line”), ensuring issues are resolved quickly and efficiently.
• Assist the Head of IT in implementing and enforcing cybersecurity policies and procedures.
• Monitor network security, identify vulnerabilities, and implement appropriate measures to mitigate risks.
• Ensure compliance with relevant laws and industry standards (e.g., GDPR, Cyber Essentials Plus).
• Act on any cyber breach in accordance with pre agreed protocols.
• Assist in managing the IT department’s budget, ensuring cost-effective use of resources.
• Liaise with external vendors and service providers for hardware, software, and other IT services.
• Evaluate and negotiate contracts, adhering to public sector procurement regulations, and ensure service level agreements (SLAs) are met.
• Lead or contribute to IT projects, ensuring they are completed on time, within budget, and to the required standards.
• Collaborate with other departments to understand business needs and deliver IT solutions that support those needs.
• Report on project progress, risks, and outcomes to the Head of IT and senior management.
• Prepare regular reports on system performance, security incidents, and support metrics.
• Maintain accurate records of IT assets, configurations, and changes to systems.
• Work with the Head of IT to develop and implement IT strategies that align with business goals.
• Stay up to date with emerging technologies and IT trends, recommending innovative solutions that improve organizational efficiency.

The above is not exhaustive and other duties not outlined may form part of the employees’ job description.

Additional information: Occasional evening or weekend work may be required for system updates or troubleshooting. Ability to provide on-call support as needed., Candidates should apply by submitting:

• a tailored CV to hr@qeiicentre.london setting out your career history, with key responsibilities and achievements, of no more than two pages. Please ensure you have provided reasons for any gaps within the last two years.
• a personal statement – in no more than 500 words showing how you meet the criteria of the person specification evidence., * UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Do you have experience in Presentation skills?, * Degree or related qualifications in Information Technology, Computer Science, or a related field (preferred).

• Experience in managing IT infrastructure, including networks, servers, and cloud-based solutions.
• Proven track record in team leadership, project management, and vendor relations.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills, with the ability to interact with both technical and non-technical stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.

Technical

• Strong knowledge of IT systems, networks, hardware, and software IT certifications (e.g., CompTIA, ITIL, Cisco, Microsoft) are highly desirable.
• Experience with IT security, data protection, and compliance standards.
• Familiarity with cloud services (e.g., AWS, Azure).
• Proficiency in IT management software and tools (e.g., ticketing systems, network monitoring tools)., * Making Effective Decisions
• Communicating and Influencing
• Working Together
• Developing Self and Others
• Managing a Quality Service

Alongside your salary of £45,000, Queen Elizabeth II Conference Centre contributes £13,036 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Bonus scheme (discretionary) calculated on corporate and individual

• Membership of the Civil Service Pension Scheme

• 25 days' annual leave, with an additional day per year to a maximum of 30 days & 1 privilege day

• Subsidised staff restaurant/coffee bar

• Interest-free season ticket loan

• Cycle to work scheme

• On site cycle rack

• 3 days paid volunteering

• Participation at staff events; celebratory, educational, team

• Access to learning and development tailored to you

• A working culture which encourages inclusion and diversity

• Regular employment engagement activities

• This role is primarily office-based, with the option to work in a hybrid arrangement., For candidates invited for interview, this vacancy is using the Civil Service Success Profiles Framework, and we will be assessing Strengths, Experience, Behaviours and Technical Skills.

Feedback will only be provided if you attend an interview or assessment. Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check .

See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks.