Technical Specialist

Job Title Technical Specialist Department Technical Operations Location Office Based (Croydon) Salary £40,000 - £45,000 (DOE) Bonus £4,000 performance bonus Start Date ASAP The Role As a Technical Specialist, you'll play a key role in enhancing our roadside service capabilities through expert diagnostics, real-time technical support, and fault analysis. You will serve as the go-to expert for repair insights, warranty guidance, and remote problem-solving, ensuring rapid and efficient roadside repairs that keep our customers moving. This is an exciting opportunity for an experienced technician to shift into a more strategic and technically focused role within a global business that values growth, innovation, and service excellence. Hours This role is based on a 40-hour week, covering core roadside assistance hours Monday to Friday. Flexibility may be required depending on business needs. You Will - Act as a primary technical contact for repair advice, diagnostics, and administrative, As a Technical Specialist, you will enhance roadside service capabilities through expert diagnostics and real-time technical support. You will also analyze vehicle fault data to improve roadside fix rates and customer satisfaction.

Technical Support, Diagnostics, Fault Analysis, Communication Skills, Problem-Solving Skills, Data Analysis, Excel Competency, Technical Documentation, Team Collaboration, Warranty Guidance, Remote Problem-Solving, Flexibility, Proactivity, Calm Under Pressure, Driving Licence, procedures - Resolve breakdown issues through remote diagnostics and technical phone support - Analyse vehicle fault data to improve roadside fix rates and customer satisfaction - Collaborate with clients and internal teams to enhance repair quality and operational performance - Support warranty teams with expert guidance on fault identification and claims processes - Create and maintain technical documentation, bulletins, and an internal knowledge base - Participate in technical updates, appraisals, and cross-functional improvement projects - Contribute to procedural updates and training to maintain service excellence About You - City & Guilds Technician NVQ Level 3 or equivalent (essential) - Strong communication and problem-solving skills - Proven ability to analyse and interpret complex fault data - High-level competency in Excel and technical documentation - Experience with BMW systems or similar diagnostic platforms (desirable) - Flexible, proactive, and calm under pressure - Strong admin, multi-tasking, and team collaboration abilities - A clean, current driving licence Desirable - Master Technician certification and High Voltage Level 3 - Familiarity with BMW remote diagnostic tools and warranty processes Staff Benefits At Allianz Partners, we believe in rewarding our people and supporting their growth. In return for your skills, we offer: - Pension Scheme - Auto-enrolled from the 1st of the following month with 4% employee and 4% employer contributions, plus a 2.5% matching increase after 1 year of service - Private Medical Cover - Life Assurance - 4x your annual basic salary - Flu Vaccinations & Eye Care Vouchers - Free Roadside Assistance - After 6 months' probation - Travel Insurance - At a discounted rate - Interest-Free Season Ticket Loan - After probation - 3 Paid Volunteering Days Per Year - After 12 months of service - Discounts - On Allianz products and a wide range of