IT Help Desk

a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed.

c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents.

e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware.

h) Performs general preventative maintenance tasks on computers, laptops, printers.

i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned., As an IT Support Specialist, you will be essential in delivering technical support and troubleshooting software issues to ensure seamless operations within the organization. Reporting to the IT Manager, you will utilize your core skills in customer service and help desk support to assist users with their IT needs. Your premium expertise in computer networking and Microsoft Windows Server will enhance system reliability, while your relevant skills in Microsoft Office and computer hardware will further support our team. Join us to contribute to a productive and efficient IT environment.

Do you have experience in Windows?, * Strong technical support and IT support skills

• Proficiency in software troubleshooting and help desk operations
• Excellent customer service and communication skills
• Experience with computer networking and desktop support
• Familiarity with Microsoft Windows Server and Active Directory
• Knowledge of Microsoft Office and computer hardware troubleshooting, * IT support: 1 year (required)