Desktop Support Engineer

Role: We are searching for a team of IT Floorwalkers / Desktop Support Engineers to support a userbase in Sussex following a large IT project. Aside from possessing a good technical grasp of the desktop support environment, excellent customer service skills are required as you will be interacting with users in a face-to-face capacity, so empathy, patience and a friendly persona are vital to this role. There is a requirement to attend multiple sites in and around Sussex, so a valid licence and access to a vehicle is essential.

Main Duties:

• Attend sites during system rollouts to support users with any desktop related technical issues they may have
• Conduct regular walkarounds, actively seeking out potential issues and support opportunities
• Respond to queries from users appropriately and in a timely manner
• Keep record of issues arising that are not already accounted for in troubleshooting guides
• Regular reporting with the project team, resolving any outstanding issues
• Light-touch training of users with new processes

• Proven experience in desktop support
• Good knowledge of operating systems and the user environment
• Ability to work efficiently under pressure
• Patient & understanding when providing support
• Good problem solving skills
• Excellent customer service
• This role will involve visiting multiple sites in and around Sussex, so a valid licence and access to a vehicle is essential