Assistant Director, Transformation, Change Management, Operating Model

In this role you will be expected to support client engagements across a range of industries. Some of these may look like:

• For a large pharmaceutical company, creation and implementation of a new operating model across the organisation's entire real estate portfolio. Including:

• Preparing the business case for change leading the cost benefits analysis of the new RE / FM operating model
• Developing the CRE and FM strategy for the delivery of a high-profile facilities and workplace services transformation programme;
• Leading a team of consultants to manage the change and implementation processes

• Design and establishment of a new target operating model for a client organisation, including the supply chain and service delivery models;
• Working alongside with the client's senior Real Estate and Facilities personnel, and leading a team of 3 Deloitte consultants to develop the procurement outsourcing strategy and business case for facilities and estate management activities across 200 locations across the UK for a public sector client;
• Conducting options analysis around development of technology and AI solutions for the next generation of FM and RE services for a major Bank - including analysis of the existing technology landscape, workplace applications and identifying value creation through technology and AI in FM / RE.
• Preparation of robust business cases supported by detailed strategic sourcing and category plans, including an in-depth analysis of potential service delivery models.

There are four key reasons this opportunity presents an excellent prospect for successful applicants:

1. You will work with the biggest clients, global organisations

We work with the world's largest and most influential organisations. In addition to our public sector focus, we support a cross sector of global private sector organisations (including Financial Services, Energy, and Life Sciences, Telecoms and Technology) with significant Real Estate portfolios and Facilities Management requirements.

2. You will work on the most relevant, pressing, and complex challenges

There has never been a more exciting time to work with our clients on the challenges they face. Our clients' Real Estate and FM functions are supporting their organisations in evolving to embrace the future of work, disrupting the RE market with AI and adapt to post-pandemic ways of working. Their employees are acting as consumers, making choices about when / how / why they consume space, and physical space can be a key attraction to talent for the best organisations. However, the economic environment provides critical challenges such as the need to significantly reduce cost, through leveraging new / lower cost locations, reducing portfolio size, restructuring the supply chain and service delivery models and making an impact on the bottom line by lowering operational spend.

These are generational challenges for our clients, with which they need our support.

3. You will engage with senior stakeholder of organisations

The breadth, strategic importance and complexity of our clients' challenges mean we work with colleagues from across Deloitte (e.g. Human Capital, Digital), and engage with the C-suite in our client's organisations. We frequently engage with CEOs, COOs, CFOs, HR Directors of FTSE 100 organisations.

4. You will be part of a high performing team with the opportunities to develop your career in a large professional services firm and the opportunities that can provide

We take personal development seriously, offering a comprehensive range of learning and development opportunities within a stretching yet highly supportive environment. Our appraisal process is structured, transparent and interactive so you will receive continuous training and ongoing supportive feedback to achieve the goals that you set yourself. You will be part of an environment where excellent client service, creativity, hard work and ambition are rewarded.

Connect to your skills and professional experience

To be successful in this role you will need to be able to:

Lead project delivery:

• Lead large multidisciplinary transformational CRE & FM, workplace projects
• Form, resource and manage project delivery teams
• Define and challenge client requirements and identify means of solving commercial and real estate problems
• Be responsible for providing day to day oversight, leadership and support for more junior team members
• Be a strong team player, capable of fulfilling different roles within project team

Undertake business development:

• Lead, support and coordinate specific bids and proposals that align with your goals
• Drive specific initiatives in your desired area of expertise
• Develop thought leadership / eminence and propositions to drive awareness and eminence

Support team / community Development:

• Manage diverse teams within an inclusive team culture where people are recognised for their contribution
• Promote, develop and lead by example the use of AI and technology skillsets in the team

Support internal initiatives:

• Work closely with the Partner/Director group to drive growth of the Deloitte Corporate Occupiers & Real Estate community in the UK and Global network

• Demonstrable track record of delivering significant change management programmes by implementing TOM across large scale facilities and real estate departments to leverage and realise the business case.Strong knowledge and experience in Change and Communications strategy and plan
• Experience of designing and implementing multi-layer Target Operating Models (Org structure/ people, processes, governance, data, technology) for large corporate organisations
• Strategic change management and communications experience to enable large corporate organisations to meet desired goals and objectives
• Demonstrable experience in managing senior stakeholder relationships and supporting business growth opportunities
• Strong commercial acumen and market awareness, and ability to leverage AI.
• Experience in structured problem-solving methodologies (e.g., hypothesis-driven problem solving, design thinking).
• Familiarity with agile project management principles / other relevant delivery methodologies.
• Strong communication skills honed through experience in client-facing roles or similar
• Excellent presentation and report writing skills.
• The ability to build and maintain strong client relationships.
• The ability to work independently and take initiative.
• Positive and enthusiastic attitude, eager to contribute and collaborate effectively.

Desirable skills and experience:

• Professional experience working with Corporate Real Estate / Facilities Management functions across private sector industries, either in industry or consulting
• Knowledge of corporate real estate and facilities management industry, suppliers, and trends
• Proficiency in data analysis and visualisation tools (e.g., Power BI, Tableau, Alteryx, advanced Excel) to derive insights, support business cases, and monitor performance.
• The ability to travel as required (opportunity to work on assignments overseas).
• Willingness and eligibility to obtain UK security clearance (SC), if required.

Deloitte drives progress. Our firms around the world help our clients become market leaders wherever they compete. Deloitte invests in outstanding people with diverse talents and backgrounds, empowering them to achieve more than they can elsewhere. Our work combines consulting with action and integrity. We believe that when our clients and society are stronger, so are we.