Director of IT
Role details
Job location
Tech stack
Job description
Are you ready to lead a bold transformation that will redefine customer service across the UK's biggest social enterprise? We are seeking an IT Director with vision, energy, and expertise to harness the power of data and technology to deliver a step change in how we serve millions of customers.
This is more than an IT leadership role-it's an opportunity to shape the future of a purpose-driven organisation that impacts lives every day.
Reporting to the CIO, we are looking for an IT Director to play a lead role in company-wide transformation, leveraging cutting-edge technology and data insights to create seamless, customer-centric experiences. You will work at the heart of our IT leadership team, influencing strategy and driving innovation that aligns with our social mission. This role will lead the delivery and continuous improvement of IT services.
You will own the IT Service Management framework, embedding ITIL4 best practices, and will play a key role in shaping a secure, high-performing, and customer-focused IT operations function. Working closely with the wider IT team, you will ensure our infrastructure, services, and teams are positioned to support both current operations and future growth.
At Places for People we know relationships matter. Ideally we want the IT Director to be in our Preston based office for at least 3 days a week.
At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory.
The remit of the role is divided into several key areas:
- Digital and Data Transformation: As part of the IT leadership team you will develop and execute a roadmap that delivers measurable improvements in customer service and operational efficiency.
- IT Service Delivery: To support the increasing digitisation of the customer experience you will lead the transformation of IT Operations. This includes responsibilities for incident, problem, change, and event management to minimise disruption.
- Technology Governance & Security: Ensure compliance, resilience, and security across all systems and platforms.
- Team Leadership: Inspire and develop a high-performing IT team, fostering a culture of collaboration, agility, and continuous improvement.
- Stakeholder Engagement: Work closely with senior leaders and operational teams to embed technology solutions that support organisational goals.
- Vendor & Partner Management: Build strategic partnerships with technology providers to deliver best-in-class solutions., As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.
We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.
We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
If you are a recruitment agency please note we operate a PSL and do not take cold calls
Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities
Requirements
As well as having a strong knowledge of IT infrastructure the ideal candidate will a proven track record of leading and developing teams. Knowledge of service management frameworks and best practices along with service management tools is desired.
- Strong technical expertise of using IT to improve customer outcomes.
- Proven senior leadership experience in IT operations within a medium-to-large organisation.
- You can evidence the application of industry good practice service management frameworks (e.g. ITIL).
- Experience with service management tools and operational monitoring systems
- Exceptional leadership, communication, and decision-making skills
- Experience in strategic planning and budget management
Benefits & conditions
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- Competitive salary, with a salary review yearly
- Pension with matched contributions up to 7%
- A car allowance/ company car
- Excellent holiday package - 36 days annual leave with the option to buy or sell leave
- Private medical insurance cover
- A bonus scheme of up to 20%
- Training and development
- Extra perks including huge discounts and offers from shops, cinemas and much more
