Helpdesk, Technical Support

• Provide 2nd line Windows support for desktops, laptops, and peripherals
• Resolve incidents and service requests face-to-face, remotely, and by phone
• Install, configure, and replace PCs and printers
• Escalate complex issues where required and work with wider IT teams
• Maintain accurate ticket updates and asset records
• Deliver a professional, customer-focused support service

• Proven experience in a 2nd line IT support or field support role
• Strong Windows OS troubleshooting skills
• Experience supporting users in a corporate / enterprise environment
• Excellent communication and customer service skills
• Ability to work independently and manage workload effectively
• Full UK driving licence (essential)

Desirable

• Experience using JIRA or similar ticketing systems
• Exposure to Active Directory, SCCM, or Exchange
• IT support or administration certification

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.