IT Support Technician

You will be providing first-line technical support and dealing with helpdesk tickets and troubleshooting issues, assisting with the roll-out of new hardware and software.

Additionally, you will assist the IT team in providing end-user IT training and other related tasks to help ensure the client's IT systems run smoothly; as well as assisting the IT Network Manager and the Head of IT with project work, including the management and administration of the firm's in-house software and database systems., Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans??

• 1+ years' experience in a similar helpdesk or IT environment within a 1st Line role is essential

• Strong Windows Server experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) along with knowledge of Windows Desktop 10/11

• Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)

• Experience of working within an ITIL environment would be valuable

• Technical qualifications such as CompTIA+, Network + would be advantageous

• Experience within a Law Firm or similar area desirable but not essential

• Excellent customer service skills focused on providing your colleagues with first-class support

NB: A full driving licence is essential (access to a vehicle is not required, but beneficial), This newly created opportunity would suit someone who is proactive and loves what they do, so must have a passion for IT and an ability to work under pressure and manage multiple projects.

My client is a leading and locally respected professional services company that are currently looking for an IT Support Technician to join their team based in Exeter, Devon.