IT Service Integration Manager (Edgewing)

As a Service Integration Manager, you will have experience in IT service performance monitoring, supporting the Head of Service Management in developing and maintaining KPI's for the overall service, provided by the digital information function and you will formulate SLA's and OLA's, based on underpinning requirements. You will analyse and identify opportunities for service performance improvements, whilst delivering concise reports and communication to the Service Management team and stakeholders, giving insights and recommendations in order to improve the service performance. And you will support the Head of Service Management in the design and implementation of a robust IT service management model.

• Proven experience in data analytics and IT service delivery using the ITIL framework
• Experience of delivering IT services in line with requirements into business critical operations
• Experience in setting and managing SLAs/KPIs and performance management
• Considerable understanding of service monitoring tools and technologies
• Good understanding of ITSM platforms (e.g., ServiceNow)

Salary: £75,000 + depending on experience

Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you., By joining Edgewing, you will have a unique opportunity to help shape the company from the ground up - setting the foundations for generations to come, influencing how we work, and helping us build something world-class together. At Edgewing, we're united by a shared purpose to drive what's next in defence - uniting UK, Italian, and Japanese expertise to shape the future of global defence. With trust at the heart of everything we do, we empower our people to dare to go beyond, bring their best as one, and leave a mark that matters on a truly global mission, making a lasting impact through work that truly matters.. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.