Position: Director Data Center

• Manage the availability of IT Infrastructure services working in partnership with 3rd party providers
• Monitor and report regularly to key stakeholders. IT performance relative to service commitments
• Define & deliver a continual improvement plan in line with the IT Strategy & Roadmap.
• Create and deliver proposals for improving systems performance and enhancing delivery
• CI&A AMERICAS Budgetary responsibility/management in relation to I&O across the EMEA and APAC region
• Act as the key liaison across all functional areas, including business units, the information technology department, and outside vendors
• Ensure ALL Infrastructure related Incidents and work requests are appropriately prioritized and dealt with in line with agreed SLAs
• Input into (EMEA-APAC) IT Infrastructure & Operational suite of reporting and metric packs inc. that of key partners. Ensuring regular meaningful MI is provided to JLL requestors within the process.
• Major technology project engagement - early engagement on major technology projects run by all towers. Have input on the operational aspects of each project within region to promote best practice and define potential solutions
• Vendor engagement - build effective relationships with key vendors and develop and maintain an understanding of their product roadmaps
• Develop a knowledge and comprehension of the JLL Technology strategy and road map to a point where it can be communicated to the business stakeholders of all levels in a language, they will understand
• Oversee the launch of regional CI&A solutions and help to maximize the positive impact on the organization
• Collaborating with the Project Management Office on the intake process and prioritization of candidate projects across the region

The ideal candidate must be a self-starter with proven technological leadership skills and the ability to work across multiple geos. Experience in managing mixed and multi-geography solutions and delivery models that underpin strategy and investment priorities.

Strong technology and digital focus from solution to delivery, with a broad understanding of key principles of security and privacy, risk management and quality improvement which are regarded as core foundational skills.

Have a strong delivery focus, including success in leveraging and leading 3rd party and external partner relationships, including large tech companies as well as small novel tech partners., * Minimum of 15 years in a Technology leadership role or equivalent combination of education and experience

• Strong customer and delivery focus, meeting and exceeding customer experience!
• Experience of operating at a senior management level in IT, preferably global business, experience in delivering through a range of IT operating models including on premise, shared and outsourced operating including IaaS
• Demonstratable IT Domain Knowledge including:
• Network: SDWAN, VPN, Switching, Routing, NGFW
• Experienced in working on multiple technology projects at once
• Demonstrable ability to co-ordinate a diverse set of resources and teams, ensuring focus upon a set of agreed business goals / objectives
• Able to define 'best practice' and relate to the development of required processes, to support the operational aspects of IT
• Can demonstrate engagement with the delivery of change and the introduction of new initiatives
• Knowledge of management of annual budgeting cycle

Skills:

• Personable, team player able to quickly settle into the role
• Quick thinker
• Evidences a rounded attitude to solutioning
• Excellent communicator and presenter who can deliver well structured, concise and accurate documents, and reports
• A strategic thinker, capable of understanding the longer-term goals of an operational environment
• The role requires someone with an eye for detail and an intuitive feel for when something needs improvement
• Operational Infrastructure and service delivery background beneficial, with a get it done attitude.
• Ability to create business focused MI packs for project/team reporting
• An ability to both listen and take instructions. Not afraid to check understanding from the outset and to reference back, when necessary, to ensure common objectives across the team
• A positive disposition to work, a can-do attitude with flexibility towards the working day
• Self-motivated, self-starter with ambition driven through performance and results.
• Communications: Teams/Cisco IPT, Avaya, Teams, WebEx
• Collaboration Tools (SharePoint, O365
• Compute: HCI, VMware, Nutanix, Nasuni
• VDI Solutions: Citrix, AWS
• Storage: SAN, NAS, DELL/EMC, Solid State, NetApp
• Service Management: ITIL, IPC, ServiceNow
• Knowledge of Public/Private cloud Platforms (Azure/AWS)

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.