Platforms Analyst

The Platforms Analyst plays a key role in ensuring the stability, efficiency, and continuous improvement of Molo's outsourced technology platforms.

This position is responsible for;

• Investigating and resolving issues across live and test environments;

• Supporting ongoing incidents through a structured support desk function, and collaborating with business teams to deliver high-quality solutions;

• Preparing and executing test scripts;

• Coordinating user acceptance testing (UAT) and managing documentation to maintain compliance and transparency; and

• Providing any necessary platform support to the business.

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• Strong analytical and problem-solving skills
• Attention to detail
• Familiarity with ITIL processes (incident, problem, change management)
• Understanding of APIs and integrations for outsourced platforms
• Excellent communication and stakeholder management
• Ability to bridge technical solutions with business needs

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