Platforms Analyst
Role details
Job location
Tech stack
Job description
The Platforms Analyst plays a key role in ensuring the stability, efficiency, and continuous improvement of Molo's outsourced technology platforms.
This position is responsible for;
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Investigating and resolving issues across live and test environments;
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Supporting ongoing incidents through a structured support desk function, and collaborating with business teams to deliver high-quality solutions;
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Preparing and executing test scripts;
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Coordinating user acceptance testing (UAT) and managing documentation to maintain compliance and transparency; and
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Providing any necessary platform support to the business.
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Requirements
- Strong analytical and problem-solving skills
- Attention to detail
- Familiarity with ITIL processes (incident, problem, change management)
- Understanding of APIs and integrations for outsourced platforms
- Excellent communication and stakeholder management
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