HR Systems Analyst

OverviewYoto HQ - UK * Hybrid We're looking for a curious, technically-minded Systems Operations Support Analyst to join our innovative team. You'll be the go-to person for all things Systems Operations, managing support tickets, onboarding and offboarding and keeping internal systems running smoothly. If you enjoy solving problems, improving processes, and learning how things fit together, this is a great opportunity to grow and be part of a friendly, forward-thinking company loved by families across the UK and beyond. About Yoto Yoto is a screen-free interactive audio platform for kids. We make carefully connected audio players that kids control, with no microphones, cameras or ads. We have a catalogue of audio that inspires creative play and learning with 1,000+ titles in our card store from top creators, publishers and labels - think Disney, Marvel, Roald Dahl and Universal Music. We also create Yoto Originals. We're on a mission to be the soundtrack of childhood, and help families on their own unique adventures. By creating products that inspire independent play, we help families discover and grow with an inspiring world of audio - and we would like you to help us achieve it! Yoto's Systems Operations Team Forming part of the global Yoto Operations team, the Systems Operations Team is responsible for ensuring the smooth flow of information between our software tools as well as streamlining and optimising all systems usage across the business. The team works closely with all departments to ensure systems meet business requirements as we scale and grow sustainably. The team focuses on automating manual processes to enable growth without continuous hiring, and on seamless integration between Yoto's key platforms. ResponsibilitiesAct as the first responder for Systems Operations queries and issues Triage, resolve or escalate tickets using the team's task tracker Progress tickets with clear updates, assigned owners, and realistic deadlines Maintain queue hygiene by reassigning, closing, or removing accidental tickets Review and improve the ticket submission form to reflect evolving needs Manage access and permissions in collaboration with our IT support partner Help manage Okta groups, permissions, application installs, and workflow setup Provide first-line support for platforms including Google Workspace, Okta, MDM tools, and Shopify Run monthly license checks with Finance using our asset and license management tool Conduct regular access reviews to ensure correct permissions across systems Assist in onboarding new platforms, including SSO setup and basic access configuration Support new starter and leaver processes, including basic onboarding/offboarding workflows Maintain email groups and carry out periodic reviews for accuracy and housekeeping Collaborate with business teams and our external IT provider to support shared processes and tooling Maintain and improve internal support content using Notion Create and update Service Management documentation, including SOPs and knowledgebase articles Circulate reports and updates to stakeholders as needed Support Systems Operations projects and provide general team support Ensure all responsibilities are carried out in line with team policies, training, and security standards Qualifications and experience2+ years in a similar IT support or systems coordination role Proven experience supporting multiple cloud-based tools in an admin or technical support capacity Confident managing tickets and contributing to process improvements Excellent attention to detail, organisation, and follow-through A service-first attitude, focused on resolving issues efficiently and professionally Friendly, proactive, and comfortable working with colleagues across the business Able to work independently and as part of a fast-paced hybrid team Strong working knowledge of Google Workspace, Okta, and MDM solutions Experience supporting MacOS and Windows environments Familiarity with service management tools (e.g. Jira, Zendesk, Freshservice) Understanding of automation and IPaaS platforms Nice to have: exposure to supply chain/logistics workflows Bonus: experience with Shopify and/or NetSuite Salary£35,000 - £45,000 based on experience What you can expect from YotoFlexibility:Hybrid working with an expectation of 1 day a week on average. You may work more if you choose. Our "work from anywhere" policy allows remote work for up to 6 weeks per year. Summer Hours policy applies June to August. Financial:Generous share option programme; income protection, company sick pay, life assurance from day one, pension up to 3% employer contributions, and employee referral bonus. Health & Wellness:Private medical insurance or wellbeing allowance, 24/7 EAP, dental advice, and bike to work scheme. Time Off:25 days holiday plus bank holidays, birthday off, and extra days per year after 2 years up to 5 more days. Sabbatical eligibility after 4 years. Helping Families:Family-friendly leave including enhanced maternity, paternity, adoption, fertility, pregnancy loss, and carers leave; nursery savings scheme. People & Planet:Up to 2 volunteer days per year; book allowance for professional development. Fun Perks:Your own Yoto player and starter pack; regular socials and YotoFest. Equity and DiversityWe are committed to fostering a safe, diverse, and inclusive environment where all individuals feel valued and supported. Our Diversity, Equity and Inclusion group holds bi-monthly forums to elevate diverse voices and perspectives, ensuring everyone at Yoto feels heard and respected. We celebrate differences and invite candidates from all walks of life to explore opportunities with us. Please only apply or engage with Yoto jobs posted on our careers page. All correspondence from our Talent team will come through Teamtailor, our application tracking system. LocationsYoto HQ - UK Remote status: Hybrid Already working at Yoto?Let's recruit together and find your next colleague.#J-18808-Ljbffr Similar jobs, Job Description Your new company I am currently supporting a leading Restaurant Group looking for a Finance Systems Analyst to join their team. 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