IT support engineer

A fantastic opportunity to join a small but established team. Working predominately from the office, your main duties will be to provide 1st and 2nd line support for IT queries.Some site visits are necessary, so a car and willingness to travel is needed., * Desktop, server, application and cloud support in a predominantly Microsoft environment.

• Responding to client emails and support calls and updating them on issue status.

• Advanced diagnosis on PCs, peripherals and applications.

• Administrative tasks within department, such as reporting and documentation.

• To ensure that commitments to customers are delivered., Job Description - IT Engineer - Wrexham - 5 days a week on-site - £35,000 + bonus Our client in Wrexham is on the lookout for an IT Engineer who will be responsible for managing the IT Infrastructure, networks and support the Digital Transformation in the organisation to..., Job Description 2nd Line Technical Support Engineer / IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk,...

You will be professional, initiative-taking and have an aptitude for IT. You must possess excellent written, verbal communication and organisational skills.

Salary is dependent on experience, a minimum of 24 months experience in a similar role is required., * Strong understanding of IT infrastructure, including servers, storage and operating systems

• Knowledge of networking concepts, including LAN/WAN, TCP/IP, DNS, DHCP, VLANs.

• Network design, configuration and troubleshooting.

• Experience with Wi-Fi technologies, including deployment, configuration, and troubleshooting.

• Knowledge of perimeter security, including firewalls, NAT, VPNs, and traffic filtering.

• Office 365 administration, including Intune, Azure and Entra.

• Microsoft products, including Office, Power Apps, SharePoint and Teams.

• Patch management using Remote Monitoring & Management (RMM) tools.

• Endpoint investigation and remediation.

• Understanding of cybersecurity principles

Preferred Technical Skills and Experience

• Threat detection and remediation using EDR tools.

• Vulnerability and penetration testing, Cyber Essentials auditing.

• Hosted Telephony.

• Virtualisation technologies, including Hyper-V and VMware

• Apple and Linux environments.

Any further certifications in IT an advantage but not essential.

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