IT Service Delivery Manager/IT Service Desk Manager

IT Service Management Lead - ITSMOverviewTechnology is at the heart of modern financial services. Our client a leading FinTech are seeking an accomplished IT Service Management leader to take ownership of service performance, resilience, and continuous improvement across their UK operations.This is a high-impact leadership role for someone who thrives in fast-paced, business-critical environments. You will play a pivotal role in ensuring technology services are not only stable and reliable, but also evolving to meet growing business demands. The position offers the opportunity to shape service standards, influence strategic direction, and drive meaningful operational transformation.Key Responsibilities

• Provide strategic and operational leadership for IT service management across business-critical systems and infrastructure.
• Ensure technology services are prioritised and delivered in line with business needs and agreed performance targets.
• Oversee technical support functions spanning applications, infrastructure, and user support services.
• Act as senior escalation point for high-impact incidents, ensuring effective coordination, resolution, and post-incident review.
• Build productive relationships with senior business stakeholders to ensure transparency, alignment, and confidence in IT services.
• Govern third-party providers and managed service partners, holding them accountable for performance and contractual obligations.
• Champion service optimisation initiatives, introducing improved processes, automation, and tooling to enhance efficiency and user experience.
• Establish clear reporting frameworks, delivering meaningful performance metrics and insights to leadership forums.
• Maintain oversight of service documentation, operational procedures, and support models to ensure sustainability and knowledge continuity.
• Collaborate across multiple UK locations to ensure consistency and standardisation of IT service delivery, Job Description We are supporting a leading organisation for a search for a IT Service Delivery Director to provide strategic leadership across enterprise IT service operations. You will provide leadership and oversight for the end-to-end delivery of digital IT services,..., A metropolitan authority in Greater London is seeking a Service Desk Team Leader to lead a dynamic team in technology support. Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below. This role involves..., Senior IT Field Delivery Engineer Location: South East (Field Based) Salary: Competitive Role Purpose Our client is seeking a Senior IT Field Delivery Engineer to attend customer sites to provide support on IT hardware and software products, within the required Service..., My client are an award winning MSP who are seeking a highly experienced Head of Support Services to lead and scale a multi-tier IT support function in a demanding, customer-focused environment. This senior leadership role is responsible for service delivery, technical..., A leading global investment firm in London seeks a Head of IT Services to lead UK IT Support. The ideal candidate will provide hands-on leadership for the IT Services team, driving a high-performance service culture while overseeing desktop support and infrastructure...

• Degree-qualified in Information Technology, Computer Science, or a related field (or equivalent experience).
• Extensive experience in IT service management within a complex, regulated environment.
• Demonstrated expertise across incident management, service transition, operational support, and change governance.
• Strong knowledge of enterprise environments including cloud platforms, SaaS solutions, networking, databases, and business-critical applications.
• Experience leading technical teams and fostering a high-performance, service-oriented culture.
• Proven ability to manage and influence third-party technology suppliers.
• Comfortable presenting service performance updates and incident findings at senior leadership level.
• Familiarity with structured service management methodologies such as ITIL.
• Strong analytical capability with a pragmatic, solutions-focused approach.
• Experience supporting distributed or multi-site operations., A global consulting firm in London is seeking an experienced Principal Consultant to lead client engagements and ensure quality consulting services. The successful candidate will possess strong leadership capabilities, expertise in project management, and a deep...

Package:£100K - £130KExcellent Bonus and full corporate bensLondon x3 days onsite Similar jobs, Job Description We have an opportunity for an IT Service Local Delivery Analyst to join our team in Wembley. This is a full time, fixed term role for 12 months which will be primarily office based. The starting salary is £39,000 - £45,000 depending on experience. The...

IT Service Delivery Manager/IT Service Desk Manager

DGH Recruitment Ltd £60,000 - £70,000

IT Service Delivery Manager/IT Service Desk Manager A fantastic opportunity has arisen for a IT Service Delivery Manager/IT Service Desk Manager t to join our leading law firm on a permanent basis. IT Service Delivery Manager/IT Service Desk Manager Responsibilities and..., Location: Hybrid with any base location London: £48,987 to £61,234 per annum National: £45,168 to £56,461 per annum (in exceptional circumstances we would consider a salary of up to 10% above the top of the advertised range) Hours: 36 hours per week - flexible options...

Job Description Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000..., Head of IT Services (UK), Leading Hedge Fund - London A leading global multi-asset investment firm is looking for a Head of IT Services to lead and evolve its UK IT Support function from its London office. Technology is central to the business. A significant proportion..., Harrison Scott Associates £100,000 A recognized recruitment consultancy based in the United Kingdom is searching for an experienced Head of Transition and Projects. This role involves leading a service delivery team, managing stakeholder relationships, and implementing project management methodologies within..., Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps...