Technical Support Engineer

• Support the installation, commissioning, and deployment of machines across retail and recycling sites, including assisting with system rollout projects and testing prior to deployment.
• Conduct site surveys and pre-sales technical assessments, advising customers on installation requirements and system configuration.
• Complete RAMS documentation for installation and service activities, ensuring all work is carried out safely and in line with company procedures.
• Monitor fleet performance and operational data against service level agreements, identifying trends and root causes of faults or downtime.
• Implement performance improvements, updates, and reliability enhancements to optimize machine throughput and operational efficiency.
• Deliver technical training and guidance to field engineers, service partners, and operators.
• Produce and maintain technical documentation, troubleshooting guides, and training materials to support knowledge sharing across service and engineering teams.
• Assist the Operations Manager with regional service coordination and contribute to continuous improvement initiatives, while ensuring compliance with all Health & Safety legislation and company quality systems.

Do you have a valid Driving License license?, Do you have experience in Mechanical knowledge?, Do you have a Bachelor's degree?, * Engineering qualification (Mechanical, Electrical or Mechatronics) or equivalent technical experience.

• Strong electro-mechanical background, ideally within retail or automated equipment environments (e.g., PoS, vending machines, ATMs, scales).
• Experience working with Linux-based control systems.
• Previous Health & Safety certification (e.g., IOSH) desirable.
• Full UK driving licence.
• Strong technical credibility with the ability to support and guide other engineers; previous field service team supervision is an advantage.
• Proficient with standard business software (e.g., Excel, Word, email).
• Highly customer-focused, organized, and able to work to deadlines with minimal supervision.
• Strong communication skills with a proactive, problem-solving mindset.
• Professional, flexible, and collaborative team player with a strong commitment to safe working practices.