IT Technician

• Provide 1st and 2nd line support, responding to hardware, software, and network queries.
• Deliver exceptional customer service, ensuring users feel supported and valued.
• Take ownership of issues, escalating when necessary and keeping users informed throughout.
• Log and update all calls within the helpdesk system, identifying trends and helping improve efficiency.
• Support a range of ICT systems and equipment across the organisation, including LAN/WAN environments.
• Maintain high standards of professionalism, accuracy, and organisation.
• Work collaboratively with colleagues to ensure SLAs and service targets are met.
• Contribute to continuous improvement by helping develop robust support processes.
• Maintain awareness of information security practices and respond to risks appropriately., Job Description Maintenance Technician (Electrical) Location: Hoddesdon Full-Time | Permanent Are you ready to work with a leader in high-tech logistics automation? Our client is a well-established provider of automated logistics systems and is currently looking for a..., BIM Technician Galldris Group Location: EN3 7FJ, Enfield, England, United Kingdom An exciting opportunity has arisen for a BIM Technician to join our Head Office team. The BIM Technician will be responsible for supporting the tender and construction stages by executing..., About The RoleJoinConnect Plus Servicesas a Tunnels Maintenance Technician and play a key role in maintaining the safety, reliability, and performance of tunnel infrastructure across theM25network. In this technically focused role, you will support the efficient operation..., We are looking for: The position we are seeking to fill is for a Pilot Plant Technician. You will be responsible for executing manufacturing activities in support of product development projects. You will support new products and existing product development within the..., Junior BIM Technician Galldris Group Location: EN3 7FJ, Enfield, England, United Kingdom An exciting opportunity has arisen for a Junior BIM Technician to join our Head Office team. The Junior BIM Technician will provide support for BIM-related tasks during the tender and...

• Recent experience in an IT support or customer service environment
• Great communication, listening and customer service skills
• Active Directory, SCCM. Windows upgrades etc
• Strong troubleshooting and diagnostic abilities
• DBS (valid or had one previously)
• Desirable: Experience working in an education (HE/FE) environment

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