2nd Line IT Support Engineer

This is an excellent opportunity for an experienced support professional who enjoys working in a hands-on, fully on-site environment and is looking to further develop their technical skills across modern Microsoft technologies. The Role:

• Provide 2nd line support, handling escalations from 1st line teams
• Diagnose and resolve a wide range of technical issues across user devices and systems
• Support and administer Microsoft 365 services
• Manage and maintain Windows 11 environments
• Utilise Intune for device management and configuration
• Administer Active Directory (user accounts, permissions, group policies)
• Support Azure-based infrastructure (essential)
• Work closely with wider IT teams to ensure efficient service delivery
• Maintain accurate documentation and contribute to process improvements

• Proven experience in a 2nd line support role
• Strong technical knowledge of Microsoft 365 and Windows 11
• Experience with Intune and device management
• Solid Active Directory administration skills

Essential:

• Hands-on experience with Microsoft Azure
• Strong troubleshooting and analytical skills
• Excellent communication and customer-facing abilities

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation