Technical Support Engineer / 2nd Line IT Service Desk Analyst

Hours per Week. Two Shifts: 8:30am - 5:00pm / 10:00am - 6:30pmJOB OVERVIEWWe have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK.As a 2nd Line Technical Support Engineer / IT Service Desk Analyst you will provide remote support, on-site technical support and project delivery across Microsoft 365, Windows Server and network infrastructure environments. This is a varied role combining troubleshooting, systems support and customer service.The 2nd Line Technical Support Engineer / IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships.APPLY TODAYReady to make your next career move? Apply Now for our Recruitment Team to review.DUTIESYour duties as the 2nd Line Technical Support Engineer / IT Service Desk Analyst include:Service Desk Support: Act as a point of contact for end users via phone, email and chat, delivering remote and telephone IT supportTicket Management: Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA complianceTechnical Troubleshooting: Resolve 20+ tickets per day across Microsoft 365, Windows, servers, networks and end-user devices, escalating where requiredOn-Site Support: Travel to client sites across the UK to deliver hands-on technical support and project implementationSystems Administration: Support Azure Active Directory, Exchange Online, SharePoint Online and Endpoint Manager environmentsSecurity Checks: Perform daily security monitoring and best practice checks across client systemsNetwork Support: Assist with router, firewall and managed switch configurations, including TCP/IP subnetting and routingDocumentation & Knowledge Sharing: Create and maintain technical documentation and, Job Description 2nd Line Technical Support Engineer / IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk,..., 2nd Line Technical Support Engineer / IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and..., Financial Services experience is mandatory. We're supporting a global financial services organisation in the City of London that is looking to appoint an experienced 2nd Line Service Desk Analyst on a 12-month fixed-term contract. This role sits within a mature, highly..., Job Description IT Support Analyst - 1 / 2 line - Peterborough - Hybrid Working IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in Peterborough. In this role, you will be the first line of support for IT issues...

knowledgebase articlesVendor Liaison: Work with third-party suppliers to resolve application and infrastructure issuesProject Delivery: Support IT projects, upgrades and change implementations, coordinating with internal teamsCANDIDATE REQUIREMENTSESSENTIALEducated to GCSE level (including Maths and English) (or equivalent)Proof of right to work in the UKA valid UK driving licence and access to a vehiclePrevious experience in a customer service focused IT support or service desk roleExperience with ticketing systems, SLAs and ITIL-based processesProven experience supporting Microsoft 365 including Azure Active Directory, Exchange Online and SharePoint OnlineExperience administering Windows environments and end-user devicesStrong troubleshooting skills across hardware, software and network supportExcellent written and verbal communication skills with a professional phone mannerAbility to work independently and as part of a team, remaining calm under, Job Description Service Desk Engineer Hybrid working following successful completion of 3 month induction. We are seeking a proactive Service Desk Engineer to join our Service Delivery Team, delivering top-tier IT support both remotely and on-site. Responsibilities: -...

Job DescriptionTake the next step in your career now, scroll down to read the full role description and make your application.2nd Line Technical Support Engineer / IT Service Desk AnalystJoin a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work across diverse client environments.If you've also worked in the following roles, we'd also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure EngineerPLEASE NOTE: This role will combine remote and onsite support and project work. Successful candidates must have a Full Driving Licence and Access to their own VehicleSALARY: £32,000 to £35,000 per annumLOCATION: Hybrid Working 2 Days at Home, 3 Days from the Office in Taunton, SomersetJOB TYPE: Full-Time, PermanentWORKING HOURS: 37.5, pressureDESIRABLEMicrosoft certifications or advanced Microsoft 365 administration trainingA background in a managed service provider (MSP) environmentExperience supporting Windows Server environmentsKnowledge of Microsoft Intune configuration and PowerShell scriptingUnderstanding of router, firewall and switch configuration, plus DKIM, DMARC and SPFExperience delivering IT projects and acting as an escalation pointHOW TO APPLYTo be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.JOB REF: AWDO-P14477Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Taunton, Somerset, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. xdjnayx AWD online operates as an employment agency.AWD-IN-SPJ Similar jobs, Job Description 2nd Line IT Service Desk Analyst Salary: Up to £40,000 (depending on experience)Location: South Coast / Hybrid consideredFull-time, Permanent I'm currently working with a well-established professional services organisation to recruit a 2nd Line IT Service...

Company Overview Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 500 staff...