Support Analyst
Role details
Job location
Tech stack
Job description
- Day-to-day maintenance and operation of exchange platforms.
- First-line support, including handling phone calls and help desk queries, and escalating issues when necessary.
- Troubleshooting, issue diagnosis, and internal escalation.
- Managing security reference data for all platforms.
- Collaborating with departments such as Compliance, Infrastructure, and Sales to monitor live operations.
- Raising and deploying changes to support platform operations and compiling reports on any outages.
Requirements
The successful Support Analyst candidate will have a degree-level qualification (likely in mathematics or computer science) or equivalent experience, strong technical skills including proficiency in SQL, Unix/Linux, and scripting languages, and experience in the UK and EU equity markets. They should be an effective communicator, self-motivated, and capable of working both independently and as part of a team. Prior experience with FIX Protocol is desired, along with the ability to explain technical concepts to a non-technical audience.
Benefits & conditions
City of London Permanent £35,000 - £37,000 per year View Job Description This Support Analyst role involves maintaining and running multiple exchange platforms, providing first-line support, and ensuring the smooth operation of trading systems. The position requires a mix of technical troubleshooting, client communication, and collaboration with other departments.
- Work in a dynamic and growing financial technology company
- Competitive salary with excellent benefits, including private medical insurance, The successful Support Analyst candidate will receive a competitive salary, generous annual leave, and access to a range of benefits including private medical insurance, a company pension, and a share incentive plan. Additionally, the role offers flexible working hours and the opportunity to work in a supportive, collaborative environment based in the City of London.
