RM IT Team Leader (1011)
Role details
Job location
Tech stack
Job description
As RM IT Team Leader, you will be responsible for leading the on-site IT team during your shift, acting as the key escalation point for the client and ensuring seamless system performance.
You will:
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Lead, support, and coordinate the IT team on shift
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Act as the main escalation point between the client and internal teams
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Ensure effective shift handovers to maintain operational continuity
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Troubleshoot and resolve issues across Warehouse Management Systems (WMS) and Material Flow Systems (MFS)
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Monitor server availability and carry out system updates
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Design and execute test scenarios to identify system issues
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Analyse operational data and reports to drive continuous improvement
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Maintain and update helpdesk ticketing systems
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Create documentation, user guides, and training materials
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Deliver training to internal teams and customers
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Support wider IT and software development projects where required
Requirements
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BSc / HND / HNC in Computer Science, IT Engineering, or similar
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Experience with SQL databases (Oracle preferred)
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Strong Linux CLI and shell scripting experience
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Knowledge of Java or other object-oriented programming languages
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Proven experience in a technical support or systems environment
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Strong leadership and problem-solving skills
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Excellent communication skills, with the ability to manage high-impact situations
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Ability to analyse technical data and implement solutions effectively
Benefits & conditions
Our client offers a strong benefits package and excellent career progression opportunities, including:
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25 days holiday + bank holidays
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Company pension scheme
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Career development and progression pathways
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Cycle to Work Scheme
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Opportunity to work with cutting-edge automation technology
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A dynamic, shift-based environment where no two days are the same
