Technical Support Engineer

We're supporting a major aviation systems provider at Heathrow who are looking to appoint an experienced Controls Support Engineer to join their specialist controls team. Working within a live baggage handling environment, you'll take ownership of investigating and resolving complex low-level control faults, analysing data, and driving optimisation across critical systems. This role requires someone confident working across both low-level controls and the wider electro-mechanical and high-level interfaces. Airport experience is highly desirable., + Lead complex and critical control-related incidents

• Interface directly with Duty Managers and high-level teams during P1/P2 events
• Fault-find communication issues between HLC and LLC components
• Oversee 2nd/3rd line support for integrated technologies
• Act as the system expert for specialist OEM controls
• Maintain and update specialist OEM PLC and Safety PLC systems
• Drive incident resolution within agreed SLAs
• Provide accurate technical handovers between shifts
• Support and maintain software repositories and version control systems This role suits someone detail-oriented, technically inquisitive, precise and confident within their area of expertise. Strong communication skills and the ability to build customer relationships are essential.

• HNC (or equivalent) in Electrical / Controls Engineering
• Strong PLC knowledge essential (OEM experience beneficial)
• Experience with software version control
• Knowledge of fieldbus and drive technologies
• Proven fault-finding and problem-solving experience
• Airport or material handling systems experience preferred
• Heathrow baggage system knowledge advantageous

• 28 days annual leave (excluding public holidays)
• Private medical cover
• Enhanced wellbeing membership (including fast GP access and reward-based benefits)
• Pension scheme (5% employer contribution)
• Cycle to work scheme
• Childcare salary exchange scheme
• Recognition and reward platform