IT Specialist

We are recruiting an IT Specialist (2nd Line Support) to provide hands-on technical support across a busy manufacturing site in Scunthorpe. This role is ideal for an experienced IT Support Engineer / 2nd Line Support Analyst with strong Microsoft and networking knowledge who enjoys resolving incidents, supporting infrastructure, and delivering excellent customer service. The Role As part of the IT team, you will:

• Provide 1st and 2nd Line IT Support to site users
• Investigate and resolve issues across Windows 10/11 and Windows Server 2016/2019
• Support Cisco switching, WiFi and network connectivity (DNS, DHCP, NAT, Group Policy)
• Maintain and administer Active Directory and Microsoft 365 / Office 365
• Support backup technologies and infrastructure systems
• Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones)
• Manage tickets via Jira Service Desk, ensuring SLAs are met
• Escalate complex issues where required

• Proven experience in 2nd Line Support / IT Support Engineer role

• Strong knowledge of Windows 10 and Windows Server environments

• Experience with Cisco switching or networking (CCNA / Network+ desirable)

• Understanding of DNS, DHCP, Group Policy and core infrastructure technologies

• Experience supporting hardware, printers and user devices

• Excellent communication and problem-solving skills Desirable

• Firewall technologies

• Hyperconverged infrastructure

• Experience in a manufacturing or site-based environment