IT Support Engineer / ICT Technician

Join a dynamic education environment as an IT Support Engineer / ICT Technician supporting infrastructure, network support and technical services. You will provide IT support, troubleshooting, systems support and helpdesk services to staff and students across multiple sites., We have a fantastic new job opportunity for an IT Support Engineer / ICT Technician to support the delivery of a high-quality ICT service across a group of schools.

As an IT Support Engineer / ICT Technician you will work closely with the Network Manager to maintain, support and develop ICT infrastructure, ensuring systems are reliable, secure and efficient.

The IT Support Engineer / ICT Technician will provide 2nd line support, troubleshoot hardware and software issues, and contribute to infrastructure projects and improvements.

This is a varied role involving helpdesk support, network support, cloud services and technical problem-solving within a fast-paced education setting., Your duties as the IT Support Engineer / ICT Technician include:

• Provide Technical Support: Deliver helpdesk and 2nd line IT support to staff and students

• Maintain Infrastructure: Support networks, servers, systems and cloud-based services

• Troubleshoot Issues: Diagnose and resolve hardware, software and network faults

• Support ICT Systems: Maintain Active Directory, Group Policy and endpoint protection

• Assist With Projects: Contribute to ICT upgrades, installations and system improvements

• Ensure Security Compliance: Maintain data security, backups, filtering and safeguarding systems

• Set Up Equipment: Prepare and configure ICT resources and classroom technology

• Monitor Performance: Identify system issues and recommend improvements

• Maintain Documentation: Develop and update procedures, processes and training materials

• Support Users: Provide guidance and training to staff and students where required

• NVQ in ICT or equivalent qualification, or relevant technical experience

• Previous experience in an IT support or helpdesk environment

• Strong knowledge of Windows operating systems and Microsoft 365

• Experience with Active Directory, networking and infrastructure support

• Strong troubleshooting and problem-solving skills

• Excellent communication skills with the ability to support a wide user base

• Ability to prioritise workload and work under pressure

• Understanding of data security and confidentiality requirements

• Ability to work independently and collaboratively

• Full driving licence and access to transport

DESIRABLE:

• Experience in 2nd line ICT support

• Knowledge of virtualisation technologies such as Hyper-V or vSphere

• Familiarity with backup, firewall and web filtering solutions

• Experience supporting mobile devices (Apple and Android)

• ITIL knowledge or certification

• Experience working within an education environment

• Competitive rates of pay

• Professional development opportunities

• Career pathways across the organisation

• Teacher / Local Authority Pension Scheme

• Online retail discount

• Employee Assistance Programme

• Family-friendly policies

• Flexible working arrangements

The successful candidate will be subject to an enhanced DBS check and Social Media check, Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Coventry, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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