{"@context":"https://schema.org/","@type":"JobPosting","title":"2nd Line IT Engineer
Growing Managed Services Provider
Manor Park, United Kingdom
2 days ago
Role details
Contract type
Permanent contract Employment type
Part-time (≤ 32 hours) Working hours
Regular working hours Languages
English Experience level
Intermediate Compensation
£ 38KJob location
Manor Park, United Kingdom
Tech stack
Microsoft Windows
Azure
Dynamic Host Configuration Protocol
DNS
Virtual Private Networks (VPN)
Windows Server
Powershell
Azure
SharePoint
Scripting (Bash/Python/Go/Ruby)
Firewalls (Computer Science)
Gsuite
Job description
- Provide high-quality 2nd line support across a broad customer base
- Troubleshoot and resolve issues within Microsoft 365, Azure, and Windows Server environments
- Handle escalations from the 1st Line team and take ownership of more complex incidents
- Support project delivery, migrations, and infrastructure improvements
- Maintain accurate documentation and contribute to internal knowledge sharing
- Deliver remote and occasional on-site support when required
Requirements
-
Strong experience with the Microsoft ecosystem, including:
-
Microsoft 365 administration
-
Azure AD / Entra ID
-
Windows Server (2016/2019/2022)
-
Exchange Online, SharePoint Online, Teams
Good understanding of networking fundamentals (DNS, DHCP, VPN, firewalls)
Experience working within an MSP or multi-customer environment
Confident troubleshooting hardware, software, and cloud-based issues
Highly Beneficial:
- Exposure to Google Workspace
- Experience supporting macOS devices
- PowerShell or other scripting knowledge
- Familiarity with RMM/PSA tools
