IT Service Desk Analyst

IT Service Desk Analyst with strong experience in an IT helpdesk or service desk support role is required by a leading company in Nottingham.

In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and to contribute to the team by providing excellent IT support., * Provide 1st / 2nd Line IT Support via phone / email / service management tools

• Building and configuring desktops
• Provide Microsoft Office 365 support
• Carry out Active Directory tasks
• Able to support users remotely and on-premises
• Roll out software centrally and manually
• Offer user laptop health checks
• Adhere to firm wide security standards
• Managing all tasks via the helpdesk system
• Review ticket trends with the line manager and identify recurring issues
• Support team and firm with ad-hoc and project IT tasks

• Minimum 6+ months experience in a similar 1st/2nd line IT support role.
• Working with helpdesk software, MS Office 365 & Windows 11
• Excellent understanding of various systems and a passion for learning about new and upcoming technology and software
• Ability to find solutions and assist staff at all levels
• Excellent communication skills
• Ability to prioritise tasks and deliver on deadlines
• Enthusiastic, hardworking and a team player

My client is a leading professional services company and is currently undergoing expansion. They are looking for the right candidate to grow into this role and progress.