IT Support Engineer

keep customers updated through tickets, status pages and planned maintenance notifications.It's a busy service provider environment, so you'll need to be comfortable managing multiple tickets at once and taking part in a 24/7 on-call rota.The EnvironmentYou'll be joining a network team that supports large-scale, real-world infrastructure rather than small standalone setups. There's exposure to carrier-grade networks, data centre environments and live customer services, with clear opportunities to progress into more advanced technical roles over time.Hybrid working is supported, with Manchester HQ as the base, and you'll be working alongside experienced engineers who are happy to share knowledge and support your development.What they're looking forThey're looking for someone with a strong customer service mindset who's keen to develop technical skills in a network support role. You don't need to know everything already, but you do need to be organised, communicative, A leading service provider in Manchester is seeking a 1st Line Network Support Engineer to be the first contact for customers addressing network issues. This role focuses on basic troubleshooting across LAN, WLAN, and VoIP services, with opportunities to develop technical..., 2nd Line Support Engineer Hybrid - Basildon We are looking for a 2nd Line Support Engineer to join a dynamic and growing IT support team, delivering high-quality services to a diverse client base. The Role You will be responsible for providing 2nd line remote..., ### How you'll fit in to the big picture The role involves handling user queries, IT issues, and requests by ensuring they are accurately logged in the ITSM tool and progressed in line with Service Level Agreements (SLAs). Each ticket must be validated and triaged for..., IT Support Engineer | Manchester | 6 months My client is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services. Key..., Are you a tech-savvy problem solver who loves helping people get the most out of technology? Join our team as a 2nd Line IT Support Engineer and be the go-to expert for complex IT issues.What you'll do Provide second-line support for desktop, server, and network issues...

and willing to learn.Ideally, you'll have some experience in a service desk or technical support environment, be comfortable documenting issues clearly, and have a basic understanding of networking and connectivity. Exposure to WAN services, LAN and WLAN support, monitoring tools or ticketing systems would be helpful, but attitude and potential matter more.Certifications such as CompTIA A+, Network+ or similar are a bonus, as is any exposure to VoIP, monitoring platforms or service provider environments, but they're not essential.PackageThe role is paying up to £30,000 and comes with a strong benefits package. You'll receive 27 days' annual leave plus bank holidays, with the option to buy additional days if needed. Private healthcare is included, alongside other benefits designed to support your wellbeing and development.If this sounds like something you'd be interested in, you have three options:Call Joe White at CRG TECto talk through the role and the businessDrop Joe a message if you want to ask a few questions firstOr, if you're happy with what you've read, attach your CV and Joe will be in touchSeniority level AssociateEmployment type Full-timeJob function Information TechnologyIndustries IT Services and IT Consulting and Computer and Network Security#J-18808-Ljbffr Similar jobs

CRG | TEC Recruitment provided pay range This range is provided by CRG | TEC Recruitment. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more.Base pay range Direct message the job poster from CRG | TEC RecruitmentJob Role:1st Line Network Support EngineerLocation:Manchester (Hybrid)Salary:Up to £30,000, plus an excellent benefits packageThe Opportunity for you...If you're early in your networking career and want to join a service provider where you'll get real exposure to live networks rather than just logging tickets, this could be a good step.The business is growing and continuing to invest in its network capability. They're expanding their national fibre rollout, building on an existing owned dark fibre and fixed wireless estate, and improving how the network is monitored, supported and communicated to customers. There's a strong focus on reliability, visibility and automation, alongside delivering a consistently high level of service.They're growing the network team due to demand and are looking for people who are keen to learn, take responsibility, and build a career in networking.The RoleAs a 1st Line Network Support Engineer, you'll be the first point of contact for customers and partners when issues arise, playing a key role in keeping services running smoothly and customers informed.You'll handle inbound faults, queries and service requests, making sure everything is logged accurately and worked within agreed SLAs. A big part of the role involves monitoring customer and network assets, responding to alerts, and carrying out initial troubleshooting across connectivity, LAN, WLAN and VoIP services.You'll deal with common network issues such as basic LAN and WLAN faults, SSID and connectivity problems, simple configuration changes on access points, and initial firewall and VPN checks.When issues are more complex, you'll know when to elevate them internally or to third-party suppliers, while continuing to, A reputable technology service provider is seeking a 1st/2nd Line Technical Support Engineer in Manchester. This exciting role offers the chance to grow and develop skills in a supportive environment. Responsibilities include providing technical support, and the opportunity..., Be the Go-To 3rd Line Expert in a Busy, Friendly MSPOur client, a highly respected Managed Service Provider (MSP) based in the North West, is looking for a talented 3rd Line Support Engineer to join their growing service desk team. With over two decades of experience...