Project Support Coordinator

In this key role, you will support Great Places corporate plan by driving sustainability initiatives and delivering carbon investment improvements across a wide range of customers' homes. Working closely with both internal and external stakeholders, you willassistthe Sustainability Manager in delivering the Sustainability Action Plan, while overseeing and implementing various sustainability projects aimed at enhancing the environmental impact of our properties.

Whatyoullbe doing

• Facilitate surveys and consultations with customers before planned works.

• Organise and attend open days/events with customers and contractors.

• Consult with customer and customer groups, arranging meetings to communicate information appropriately, including the taking and distribution of minutes.

• Produce letters, leaflets and documents using plain language, toadvisecustomers of works planned for their home considering equality and diversity throughout the process.

• Address customer complaints and queries related to planned works promptly.

• Use satisfaction data to improve services.

• Provide regular performance reports related to ongoing projects.

• Support the team in recording energy-related data andassistingwith purchase orders and invoices.

• Ensure stakeholder views, especially tenants and leaseholders, are incorporated into project development.

• Update systems with survey data, ensuring compliance with GDPR.

• Attend and contribute to pre-contract and progress meetings.

• Lead customer and stakeholder interface for Energy, Sustainability, and related projects.

• Support performance monitoring and reporting on contractor performance., About Energy Efficiency Consultants (EEC) Energy Efficiency Consultants (EEC) is a specialist consultancy delivering PAS2035-compliant retrofit services across government-backed decarbonisation programmes, including Warm Homes: Social Housing Fund (Wave 3) and Warm Homes:..., Job Summary This role will oversee the successful development and design of our retrofit and decarbonisation projects in the North West. This role also includes providing advice and support to operational teams on environment, sustainability and retrofit matters as well as..., HSSQ Systems Manager, Flexible location - Sisk UK With an unwavering focus on Health and Safety at Sisk, we are looking to grow our HSSQ team with a new role in the company focusing around our HSSQ Management Systems. Responsible for reviewing feedback from internal..., An independent contract GMP manufacturer requires a Technical Manager based in the gateway to the Northwest on a full time, permanent basis. The company processes specialist products within animal health, actives within medical devices and food ingredients. As part of the..., Are you a skilled design professional looking to take the next step in your career? We're seeking a Design Manager who can coordinate and deliver high-quality design solutions across a diverse portfolio of projects. This is a fantastic opportunity to combine creativity,..., Description All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. The Environmental Manager is responsible for developing and supporting the implementation of environmental plans to support the...

Whatyoullneed

• Full UK driving licence & access to a vehicle

• Experience of working in adynamiccustomer focused environment, with a proven ability of delivering a high standard of customer service and a positive attitude towards resolving customer complaints and requirements

• CompetentusingOffice365(compiling letters/ reports /spreadsheets)

• Excellent communication skills (written, verbal and at all levels).

• Being able towork independentlyand time managementwithin a busy team.

• Knowledge of social housingis desirable, but not essential.

• Attention to detail.

• Experience and/or knowledge of project management principles.

• Experience and understanding of safeguarding.

What we need from you

• Strong attention to detail, analytical skills, and ability to communicate data effectively.

• Highly organised, reliable, and target-driven, with excellent time management and the ability to work independently or as part of a team.

• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing

• A passion to advocate on behalf of people and communities

• Respecting professional boundaries andconducting yourself in a professional manner at all times.

• A commitment to work in partnership with others for the benefit of Great Places

• A commitment to continuous learning and improvement

• Ability to work flexibly and when needed outside normal working hours to ensure service continuity

• An ability to work in uncertainty

• To be professional and work with integrity, inclusivity, and respect for diversity

• WPAHealthcarescheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members)

• WaysofWorkingWe offer some hybrid and flexible working

• Annual leaveStart at 26 days annual leave, increasing up to 30 dayswithin 5 years+ Bank Holidays

• Reward & Recognition You Count Rewards are individual rewards for going above & beyond

• Professional feesThe business pays the cost of one professionalrole relatedmembership fee for each colleague

• The Market Placehigh street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more

• Wage StreamYou can access savings opportunities and early access to wages

• Health andWellbeingInitiativesOur colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website., £25,000 - £28,000

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