Professional Services Consultant

Professional Services Consultant - Guesty Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup transforming how the industry works - from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more, Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. We're proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. Responsibilities * Customer Onboarding - Lead the onboarding process, ensuring seamless system configuration, comprehensive user training, and excellent customer relationship management. * Relationship Management - Build strong relationships with key customers, becoming their trusted advisor and understanding their unique needs. * Configuration and Optimization - Customize and optimize account settings to meet specific client requirements, ensuring a tailored experience for each customer. * Training - Conduct engaging product training sessions via video conferencing, enabling customers to maximize their usage of the Guesty platform. * Follow-Up - Maintain regular follow-ups with customers throughout the onboarding process, helping them increase their engagement and utilization of the Guesty product. * Primary Point of Contact - Serve as the primary point of contact for clients during onboarding, promptly addressing any questions or concerns about product usage. * Product Expertise - Develop comprehensive expertise on the entire Guesty platform to assist customers effectively. * Technical Troubleshooting - Resolve technical issues that may impede optimal system use, providing timely and efficient solutions. * Customer Needs Assessment - Understand customer, Responsibilities: - Building and maintaining strong relationships with key stakeholders - Leading sourcing initiatives of varying scope-from routine contract renewals to complex strategic procurements-with minimal oversight - Managing market tenders and coordinating..., Operations Director - Professional Services 21 Mar Increase your chances of an interview by reading the following overview of this role before making an application. Reporting to the global COO in London, this position will be responsible for all operational change...

business and technical needs, offering optimized configurations and best practice recommendations. * Feedback Loop - Gather valuable customer feedback and relay it to the Product teams to drive continuous improvement. * Best Practices Development - Create best practices and onboarding materials to enhance the overall customer onboarding experience. * Project Management - Collect customer requirements, manage data migration and validation, and configure software to meet customer needs. * Escalation Handling - Address escalated customer-side issues in coordination with the Customer Success Manager (CSM), involving the Customer Experience (CX) team to solve technical issues promptly. Qualifications * Technical Background - Technical acumen and analytical skills, with a proven track record of effective problem-solving and decision-making. Degree in a STEM field or relevant technical work experience. * Communication Skills - Exceptional interpersonal and communication skills, capable of conveying technical information to stakeholders with varying technical abilities. * Project Ownership - Previous experience owning a project and being responsible for its success, preferably in a commercial setting. * Culture Fit - Humble and eager to learn, with a willingness to improve current working methods. Self-motivated, proactive team player with a positive work ethic and ambitious attitude. * Time Management - Effective time-management skills, with the ability to handle multiple tasks simultaneously. * Adaptability - Quick to learn new products and technologies, staying updated with industry trends. * Customer Focus - Friendly, patient, and professional demeanor, ensuring a positive customer experience. Passion for client success and willingness to go the extra mile to exceed expectations. * Technical Tools - Experience with Salesforce is a plus but not mandatory. Intermediate-level proficiency in Google Suite, with a requirement for Excel skills. Nice to Have * Accounting Knowledge - Understanding of basic trust accounting and experience working with balancing ledgers, reporting, and bank reconciliations. * Languages - French, Italian or German as a second language. Equal Opportunity Employer Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. #J-18808-Ljbffr Similar jobs

Category Manager - Professional Services Salary: £63,500 + up to 10% bonus Location: London (2 days per week) Sector: Professional Charity / Not-for-profit The Organisation My client is a large, globally recognised charitable organisation with a strong commercial...

Job Description Tandem Search is a leading global Executive Search firm with offices in Dubai and London, partnering with Financial Institutions and Consulting firms globally. As part of our continued growth, we are seeking a Principal to join our London office. This is a..., Job Description As a Senior Client Services Professional (CSP), you will play a key role in supporting the day-to-day operations of our Managed Service Provider (MSP) programme at one of AgileOne's strategic client sites in the UK. Working closely with hiring managers,..., About FacultyAt Faculty, we transform organisational performance through safe, impactful and human-centric AI.With more than a decade of experience, we provide over 350 global customers with software, bespoke AI consultancy , and Fellows from our award winning Fellowship..., Job Description Procurement Specialist - Indirects (Marketing & Professional Services) London | Hybrid (3 days in office) | £50,000-£70,000 + package A rapidly growing FMCG organisation is seeking a talented Procurement Specialist to join its expanding procurement...