IT Technician

Working with us Joining BDO means taking the first step to a working life filled with interesting and varied projects every day. We will provide you with the right balance of empowerment and support to ensure you are successful in your role. Our welcoming team environment and collaboration with colleagues will mean that you will develop your skills quickly alongside contributing to the success of our clients and BDO. We offer a competitive salary, flexibility in your work, contributory pension, a generous annual leave entitlement & a range of additional benefits. Our Values Our core values are integrated into all aspects of working life at BDO: Honesty and Integrity Empowerment & Personal Responsibility Mutual support& Respect Professional and Personal Client Relationships The Role As IT Technician, you will support the day-to-day operation of the organisations IT infrastructure, systems and support services. You will work alongside the Senior IT Manager and liaise with external IT providers to ensure secure, reliable and efficient IT operations. You will provide first and second line technical support to colleagues across the business, assist with IT projects, and help maintain effective IT processes and documentation. This role will also support our journey towards ISO 27001 certification, contributing to the development of information security controls, policies and best practices. Principal Accountabilities You will: Provide day-to-day IT support to users across the organisation Troubleshoot hardware and software Escalate complex technical issues to the Senior IT Manager or external IT provider Set up and configure laptops, desktops and mobile devices Manage user accounts, access permissions and onboarding/offboarding processes Assist with monitoring IT systems Support system updates, patching and routine maintenance activities Maintain IT asset registers for hardware and software Assist with monitoring system backups and disaster recovery processes Liaise with external IT suppliers and service providers as required Support implementation of new systems and technology improvements Assist with IT documentation, procedures and knowledge base updates Provide support for IT security initiatives and best practices Assist in responding to IT security incidents in conjunction with our external IT provider Support ISO 27001 readiness activities including documentation and control implementation Assist with IT audits and compliance activities Monitor service issues and identify opportunities for improvement Provide support for meeting room technology and office IT equipment Assist with procurement of IT equipment and software licences Work collaboratively with stakeholders to understand technology requirements Undertake any other duties as required to support the IT function and business objectives Your Experience and Skills Essential Criteria: At least 1 year experience in a similar IT support or, Mortgage Administrator required to provide maternity cover within a Wealth Management Practice based in East Belfast. Key Duties and Responsibilities: Provide comprehensive administrative support to the practice Ensure client files are complete with all required..., Principal UI Engineer Belfast based (hybrid) Join a global leader at the forefront of market infrastructure innovation, a trusted name powering financial and commodities markets worldwide. As a Principal UI Engineer, you will play a pivotal role in shaping high-impact..., Are you passionate about technology and excited to work at the cutting edge of financial services? My client is looking for a Application Support Engineer to join their Belfast team and help grow their global support network. You'll play a vital role in supporting our suite..., Location: Belfast Type: Permanent / Full Time Job Summary We are looking for IT Service Desk Agent to join our team responsible for providing first-line technical support to our customers via phone call, email and web chat. This role involves troubleshooting hardware and..., The Vacancy Overview We are recruiting a Client Onboarding Officer for our Belfast team. This is a critical operational role within the firm's Risk function. You will be responsible for the end-to-end inception process, acting as a primary gatekeeper for the firm. We are...

IT technician role Good knowledge of Microsoft Windows and Microsoft 365 environments Understanding of basic networking concepts (LAN/WAN, Wi-Fi, VPN) Experience troubleshooting hardware and software issues Strong problem-solving and analytical skills Ability to prioritise workload and manage competing demands Excellent verbal and written communication skills Strong organisational and administrative skills Customer-focused approach to IT support Attention to detail and commitment to service delivery Desirable Criteria: Experience working with external IT service providers Exposure to cloud platforms (e.g., Azure, AWS, Google Cloud) Knowledge of endpoint security and antivirus solutions Experience supporting mobile devices and MDM solutions Familiarity with IT asset management tools Exposure to ISO 27001 or information security best practices Experience supporting IT projects or system rollouts Knowledge of data protection and GDPR requirements Understanding of ITIL service management principles Professional Qualifications: Essential: Third Level Qualification in Computer Science, Information Systems, or related field or equivalent relevant experience Demonstrable hands-on IT support experience Proven technical experience in IT infrastructure, systems and security Desirable: ITIL Foundation certification CompTIA A+, Network+, or similar technical certification Microsoft certifications (e.g., Microsoft 365, Azure Fundamentals) Cybersecurity-related certification (e.g., Security+) ISO 27001 Foundation awareness training Similar jobs

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Fully Flexible Agile Working IT Technician Role Profile About Us At BDO we specialise in helping businesses, whether start-ups or multinationals, to achieve their goals. This is achieved through our own professional expertise and by working directly with organisations and the entrepreneurs behind them. We develop strong, personal relationships with our clients and take an active interest in their businesses, providing an integrated business advisory solution. We have developed a robust understanding of the factors that govern business growth, our objective is to use this to help our clients to maximise their potential. At BDO we are also committed to helping our people develop to their full potential. We nurture a friendly team culture and our people work within an extremely supportive and creative environment, are valued, and are equipped and empowered to deliver exceptional client service. The quality of the work we do for our clients is directly aligned to the quality of our people., Join Intact Insurance and make a difference every day. Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter. With offices in Belfast,..., Hastings Hotels is a family owned luxury hotel group based in Northern Ireland. We believe it's our people who create the exceptional experiences we offer our guests. When we work together, we can do amazing things. The Halt is our newest concept bar located in the former..., Join Intact Insurance and make a difference every day. Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter. With offices inBelfast,...