Senior Infrastructure Engineer

Home Office Digital designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles, and property.

A Senior Infrastructure Engineer builds, administers, transitions, supports and maintains infrastructure services throughout the service lifecycle, according to the departmental policy and Home Office strategy.

Where business needs allow some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office.

Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital., In the Endpoint Experience team, our third line engineers are responsible for the development, deployment, and management of devices on platforms such as Windows, Mac OS, iOS, and Android. In addition to this, we also deliver security and governance along with the products and services an end user needs to fulfil in their day-to-day role. You will specialize primarily in configuring solutions within the Microsoft 365 environment with a focus on Intune, Azure and Defender for Endpoint.

You will work with and support third parties in providing infrastructure services and collaborate with technical architects to translate architectural designs to implementation. As well as developing and implementing new solutions, as part of a 3rd line support network, you will provide advanced troubleshooting to support Incident Management and Service Management colleagues.

Working closely with the wider HO Digital team, you will develop and deliver new functions and services across Home Office, enhancing the end user experience. As a subject matter expert and product lead, you will contribute to activities such as technology roadmaps, projects, and tasks. This role is suited to someone who thrives on technical depth, ownership and shaping how service operate across the organisation.

What you will do

Your main day to day responsibilities will be:

• Designing, implementing, administering and supporting infrastructure technologies and solutions such as: Windows, Mac OS, iOS, Android or Azure Virtual Desktop platform configuration and policies
• Reviewing the systems designs of others to ensure selection of appropriate technology, efficient use of resources and integration of multiple systems and technology
• Providing technical expertise and knowledge for Microsoft Windows and Office 365 services, products, and patterns and the management tools that configure them such as Microsoft Intune or SCCM
• Contributing to any assurance activities for relevant services/products ready for deployment
• Evaluating the impact of supplier-instigated and organisation-instigated changes to Microsoft Windows and Office 365 services
• Initiating and monitoring actions to investigate patterns and trends to resolve problems, including consulting specialists where required. You will determine the appropriate remedy and assist with implementation of fixes as well as preventative measures
• Identifying the correct procedures and appropriate channels for resolution and monitor resolution activities and progress updates to users
• Coaching and mentoring more junior infrastructure engineers, participating in their appraisal and related performance management processes

Like many organisations we need to maintain our services 24/7, therefore, on occasions there may be a requirement to work out of hours, for which you will be paid an additional allowance.

We are seeking candidates with strong experience in the following technologies:

Microsoft Windows 11, Endpoint Configuration Manager (Intune), Azure, Entra ID, Service Graph API, Apple Business Manager, Nerdio, PowerShell, Power Automate, Runbooks, Defender Person specification

Working Pattern

This role is available on a full-time basis with the option of compressed hours working. This role is also suitable for part-time working hours, with a minimum requirement to work 3 days per week due to business requirements., * Facilitate effective collaboration and decision making by supporting workshops, meetings and assurance activities, contributing structured input, capturing actions and outcomes, and following agreed processes to help teams progress work and resolve issues. (OFCL)

• Design, execute and document tests for infrastructure and digital services across the Microsoft 365 technology stack, following defined test plans and quality standards to validate functionality, performance and security, and raising defects for resolution where issues are identified. (TEST)
• Assist with the identification, logging, classification and resolution of incidents by following defined incident management procedures, providing accurate information, performing agreed remedial actions, and escalating issues appropriately to support timely service restoration. (USUP), The allowance values are set by the Home Office, subject to remaining in a qualifying role and are non-pensionable. This allowance is non-contractual, subject to an annual review and could be withdrawn at any time.

For both new entrants and existing civil servants, the total compensation offer is a combination of base salary and, if applicable, a capability-based allowance. The pay ranges for this role are National: £46,062 - £49,287 London: £50,182- £53,695. New entrants to the Civil Service will start on the pay range minimum. For existing civil servants, our policies on level transfer and promotion will apply.

Working at the Home Office

Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people can bring their whole selves to work and perform at their best.

We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

For further information please see the attached notes for candidates which must be read before making an application.

Existing civil servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate?s responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.

Transfer Terms: Voluntary.

You will need to meet the nationality requirements for this role and obtain the necessary security clearance to take it up.

Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including tax free childcare. Determine your eligibility at https://www.childcarechoices.gov.uk.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs
• Complete the ?Assistance Required? section in the ?Additional Requirements? page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ?Contact point for applicants? section.

Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

You?ll have a demonstrable passion for Infrastructure Engineering , with the following skills or strong experience in:

• Design, model, test and implement end to end infrastructure and digital services across the Microsoft 365 technology stack, applying standard design methods, assurance, and transition processes to deliver secure and supportable solutions using platforms such as Windows, macOS, iOS, Android, Azure Virtual Desktop and associated configuration policies. (DESN) ( Lead Essential Criteria)
• Install, configure, test, support and decommission end user systems and associated services across the various environments mentioned above, following documented procedures, security standards and change controls, resolving routine issues and escalating nonstandard problems as required. (HSIN) ( Lead Essential Criteria)
• Operate, monitor and support live infrastructure and end user services across Microsoft 365 and associated platforms, following agreed operational procedures to identify, investigate and resolve routine incidents and service issues, escalating complex problems where necessary to maintain service availability and performance. (ITOP) ( Lead Essential Criteria), Skills for the Information Age (SFIA) is the technical framework that sets the standard capability and development of all levels in the Home Office. This is a link to the capability framework: All skills A - Z English (sfia-online.org).

We use set SFIA technical skills to form our interview questions and we will assess you against these technical skills during the selection process.

The essential skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework (based on the industry standard SFIA framework). Use the SFIA levels of responsibility to understand what would be expected for each technical skills listed below Technical skills

We'll assess you against these technical skills during the selection process:

• Systems design (DESN) - Level 4
• Testing (TEST) - Level 5
• Systems installation and removal (HSIN) ? Level 2
• IT infrastructure (ITOP) ? Level 2
• Incident management (USUP) - Level 2
• Organisational facilitation (OFCL) - Level 3, For meaningful security checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. Learn more on our website. Security Checks - Home Office Careers.

Please note that this role requires Security Check (SC) clearance, which would normally need 5 years? UK residency in the past 5 years.

Candidates must also hold or be prepared to undergo NPPV3 clearance.

However, in exceptional circumstances security clearance applications for candidates who have been present in the UK for at least 3 of the last 5 years may be considered. Failure to meet this residency requirement will result in your security clearance application being rejected., We are unable to sponsor any individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas as we do not hold a UK Visa & Immigration (UKVI) Skilled Worker License.

Benefits Alongside your salary of £46,062, Home Office contributes £13,344 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Why work for us...

Find out more information at: benefits - Home Office careers, but some of the primary ones are:

• A competitive starting salary.
• A civil service pension with employer contribution rates of at least 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• The ability to potentially adopt flexible working options that suit your work/life balance, plus the opportunity in future to take a career break.
• 25 days annual leave on appointment, rising with service.
• Eight days public holidays, plus one additional privilege day.
• 26 weeks maternity, adoption or shared parental leave at full pay, followed by 13 weeks statutory pay and a further 13 weeks unpaid, after qualifying service.
• Maternity and adoption support leave (also known as paternity leave) of two weeks full pay, after qualifying service.
• Paid leave for fostering approval processes, support when a child is substantively placed with you plus a foster to adopt policy.
• Support for guardians and kinship carers.
• Corporate membership of ?Employers for Carers? providing additional information and advice for carers, plus a ?Carer?s Passport? to discuss workplace needs and underpin supportive conversations.
• Time off to deal with emergencies and certain other unplanned special circumstances.