Client Solutions Manager

Business Development DirectorLocation ; BirminghamContract Type: Permanent, Full-TimeWorking Hours: Monday-Friday, 9:00-17:30pmAbout the RoleFollowing recent investment in high-technology print, mail fulfilment and postal solutions, we are seeking a highly ambitious and experienced Account Director to lead one of our Client Services teams. This role is ideal for a commercially driven professional with 5+ years' experience in print, mail and post, who thrives in a fast-paced, technology-led environment. You will take full responsibility for the acquisition, retention, development and profitability of all accounts within your team, while leading and developing a team of two Account Managers.ResponsibilitiesLeadership & Team ManagementLead, motivate and develop a Client Services team to deliver outstanding performance and customer satisfactionProvide ongoing coaching, mentoring and development to ensure targets are met and exceededConduct regular team meetings, maintaining clear communication, direction and accountabilityFoster a positive team culture with a strong emphasis on recognition and rewardManage team absence due to holiday or sicknessAccount & Revenue ManagementDrive revenue growth, gross margin performance and customer retention across your account portfolioProduce quotations and win new and repeat business in line with or above company GP targetsTake ownership of client accounts from quotation through to invoicingEnsure invoices are raised within agreed timescales (48 hours post-despatch, 24 hours for pro-forma invoices)Liaise closely with Finance to monitor margins, credit limits and payment timelinesClient Relationship ManagementAct as a senior point of contact for key clients, providing proactive communication throughout mailing campaignsMaintain excellent client relationships, even under pressure or when challenges ariseDevelop existing client accounts by increasing spend, frequency and profitabilityHandle incoming new business enquiries, introducing the business professionally and proposing best-fit solutionsOperational & Cross-Functional CollaborationWork closely with IT Development to automate client mail processes wherever possibleCollaborate with data processing, development, print and operations teams to ensure all campaigns are delivered on time, in full and with 100% accuracyIntroduce internal print management specialists where outsource print opportunities existIdentify and implement process improvements to enhance client experience and business performanceCommercial OptimisationMaximise postage and print management gross profit margins by reducing buying-in costs without compromising quality or delivery timesExplore alternative postal solutions across Royal Mail, DSA networks and independent carriersReporting & DevelopmentProvide regular performance updates to the Sales Director, including opportunities and challengesMaintain and develop industry knowledge within print, mail and postal services to support ongoing, Business Development Manager - ElectronicsLocation: Midlands (Remote/Hybrid)Salary: £50,000-£55,000 base + Commission (OTE £65,000-£70,000) + Car + BenefitsAre you a salesperson who thrives on building long-term client relationships?Do you enjoy guiding projects from..., Project and Services CoordinatorLocation: Quinton, BirminghamSalary: £28,000 - £30,000We're looking for a Project and Services Coordinator to come and join our team at our SCG Midlands office in Quinton, Birmingham. You will be coordinating new installation projects, moves..., About the CompanyFor 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker's heritage lies in our ability to design and regulate unique..., This is an exciting opportunity to join a rapidly growing dynamic organisation that's passionate about investing in the growth and development of its people. We're currently seeking an experienced Business Advisory Manager to join our team in Birmingham.In this role, you'll...

professional growthQualificationsProven experience managing multiple high-volume, technology-led print, mail and post campaignsExtensive experience in mail fulfilment and postage account management, including:Direct MailBusiness MailHybrid MailTransactional MailStrong knowledge of UK and international postal services (Royal Mail, DSAs, independent carriers)Excellent understanding of digital print and automated mail enclosing technologyHighly organised, methodical and accurate, with the ability to multi-task under pressureExperience using Salesforce CRM and Tharstern MIS (desirable; training provided)Proficient in Microsoft Excel, Outlook, Teams and WordRequired SkillsHighly driven, financially motivated and career-focusedConfident leader with a professional yet engaging management styleStrong communicator, approachable and transparentTeam-oriented, collaborative and supportiveSelf-motivated, diligent and able to work independently to deadlinesProactive, flexible and solution-focused with a strong sense of ownershipCommitted to continuous learning and personal developmentPay range and compensation packageEqual Opportunity StatementWe are committed to diversity and inclusivity. Similar jobs, Events CoordinatorAre you an organised, customer-focused professional with a passion for creating memorable events?Our client has a fantastic opportunity for an experienced Events Co-ordinator to join their team to manage a wide range of events.As the Events Co-ordinator,...

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