Senior Service and Application Manager
ti&m AG
Zürich, Switzerland
8 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
SeniorJob location
Zürich, Switzerland
Tech stack
Application Lifecycle Management
DevOps
Scrum
Software Engineering
Information Technology
Job description
- Customers: For support in application operations, you act as a direct contact person for customers. Active management of support and maintenance requests as well as active application life cycle management are part of your tasks
- Optimize: You apply DevOps approaches, coordinate workflows, advance the customer with new ideas, and support them in their challenges
- Know-how: You provide your application know-how and keep your knowledge up to date
- Projects: You are responsible for the successful transition of applications from projects to operational operation and ensure Operational Readiness through structured handover processes
- Coordination: With openness and good communication skills, you promote effective collaboration between customers, suppliers, and the IT department while adhering to SLAs and the maintenance budget
- Shape: Motivated, determined, and with creative ideas, you help expand the AMS organizational unit
Requirements
- You have a degree in IT and 3+ years of application management experience.
- Strong communication skills and social competence are essential.
- Familiarity with ITIL and project management methodologies is required., * You have completed computer science training and have at least three years of practical experience as an Application Manager in software development or maintenance
- You convince with high social competence, strong empathy, and clear communication.
- You are enthusiastic about supporting various customers and applications and creating real added value with your commitment
- Teamwork and joint development are important to you, and you do everything to ensure customer satisfaction at the highest level
- You bring experience in project management and are familiar with methodological approaches such as Scrum not only from the textbook
- You are familiar with ITIL and have experience with incident, problem, and change management processes
- You are familiar with customer reports and creating KPIs
