IT Delivery and Support Technician

The role is an integral part of the team, responsible for guiding equipment procurement and actively contributing to the build, configuration, deployment, and maintenance of PCs, laptops, thin clients, mobile devices, telephony systems, and data networks.

The primary objective is to ensure that new IT hardware, software, and network installations, as well as projects and service requests, are delivered efficiently and in alignment with internal customer requirements.

Additionally, the role involves providing onsite support by troubleshooting device, software, and network issues within an enterprise environment.

The ideal candidate will have:

• Proven hands-on experience in managing small to medium IT projects, including software and hardware upgrades, as well as office IT equipment relocations.
• Skilled in configuring, deploying, and troubleshooting client devices - such as desktops, laptops, tablets, and mobile devices - according to customer specifications.
• Proactive in identifying areas requiring maintenance and support, ensuring systems operate efficiently and reliably, and processes are fit for purpose.
• Experienced in administering Microsoft SCCM and Intune, leveraging these tools to manage hardware and software assets effectively.
• Strong ability to prioritise tasks and maintain up-to-date workloads, while keeping customers informed on the status of requests and incidents., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

• You can read more about the different benefits offered to colleagues working for Nottingham City Council here.